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HP LaserJet Pro - A "Cartridge is low" or "Cartridge is very low" message displays on the printer control panel

Learn what steps to take when a "Cartridge is low" or "Cartridge is very low" message displays on the printer control panel.

Cartridge is low: The printer indicates when a toner cartridge level is low. Actual toner cartridge life remaining may vary. Consider having a replacement available to install when print quality is no longer acceptable. The toner cartridge does not need to be replaced now.

Continue printing with the current cartridge until redistributing the toner no longer yields acceptable print quality. To redistribute the toner, remove the toner cartridge from the printer and gently rock the cartridge back and forth end to end. Reinsert the toner cartridge into the printer and close the cover.

Cartridge is very low: The printer indicates when the toner cartridge level is very low. Actual toner cartridge life remaining may vary. To extend the life of the toner, gently rock the cartridges back and forth end to end. Consider having a replacement available to install when print quality is no longer acceptable. The toner cartridge does not need to be replaced now unless the print quality is no longer acceptable.

Gently rock cartridge

Gently rock cartridge

Once an HP cartridge has reached Very Low, HP's Premium Protection Warranty on that cartridge has ended.

Change the "Very Low" settings

You can change the way the printer reacts when supplies reach the Very Low state. You do not have to re-establish these settings when you install a new toner cartridge.

Note:

The steps vary according to the type of control panel.

Touchscreen with white background

White control panel examples

Touchscreen with black background

Black control panel examples

2-line LCD with keypad

2-line control panel examples

Find your printer control-panel type in the options below, and then follow the steps to change the "Very Low" settings.

Order supplies

Find information and links for ordering supplies for your printer.

Ordering options

Ordering option

Ordering information

Order supplies and paper

www.hp.com/go/suresupply

Order through service or support providers

Contact an HP-authorized service or support provider.

Order using the HP Embedded Web Server (EWS)

To access the EWS in a supported Web browser on your computer, enter the printer IP address or host name in the address/URL field.

The EWS contains a link to the HP SureSupply Web site, which provides options for purchasing Original HP supplies.


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