A Printer Failure 0x6100004a error message displays on the printer control panel. This error can occur after a paper jam message.
To avoid errors or other problems, make sure the cartridge access door is fully closed.
Remove the ink cartridges and retart the printer to clear the error message.
Service or replace your HP product if the issue persists after completing all the preceding steps.
Go to Contact HP Customer Support to schedule a product repair or replacement. If you are in Asia Pacific, you will be directed to a local service center in your area.
To confirm your warranty status, go to HP Product Warranty Check. Repair fees might apply for out-of-warranty products.