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HP Printers - How do I find my printer's product name or number?

HP has hundreds of printer models. Know the identification of your printer to order compatible supplies, download software, or find relevant support information.

Types of labeling HP uses for identification

Because HP has many types of printers, there are several types of identification used to classify and find printers.

Series name: A group of similar printers. For example, an OfficeJet Pro 8720 Printer series contains the OfficeJet Pro 8720, 8725, and 8728 printers.
Product name (or model number): This is the printer’s brand name. HP Tango and HP DeskJet 2545 are examples of product names.
Identifier: Extra letters in a product name that describes differences between the same types of printers. For example, the HP LaserJet Pro M125a printer provides a single USB connection, and the HP LaserJet Pro M125nw has additional wireless and wired network connections.
Product number: A small, one-word name that represents an exact model of printer. K7C85A and M9C7A are examples of printer product numbers.
Serial number: A unique number that represents a single printer. Every printer that HP releases has its own unique serial number applied to the surface of the printer.

Find the product name on the printer

Find the product name on the outside of the printer. Common locations are at the front corners, in the front center, or on the top left.

Note:

If the product name cannot be easily found on the outside of the printer, look for a label on the back, underside, or inside the cartridge access area.

Example of common HP printer product name locations

Find the product name using HP Support Assistant (Windows 10, 8, 7)

HP Support Assistant is a software app that provides valuable device information, including the product name of your HP printer.

If you do not have HP Support Assistant, download and install it from the HP Support Assistant website (in English).
In Windows, search for and open HP Support Assistant.
If you are prompted with a Welcome screen, read and respond to the screens to complete the initial setup.
Click My Devices > Add an HP device to search for and add your HP printer to the main window.

The product name is shown in the tile for your printer.

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Examples: "DeskJet Ink Advantage 4670 paper jam", "EliteBook Folio 9480m bios update"