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HP printers - Use HP Digital Fax to receive faxes to a computer or email

HP Digital Fax automatically saves incoming faxes to a folder on the network, or sends them to an email account.

This feature helps save paper and ink as an alternative to printing faxes, and can provide access to faxes when you are away from your printer.

Prepare for HP Digital Fax setup

Set up faxing with your printer and install the HP software before setting up HP Digital Fax.


Available setup options vary by printer model and how it connects to the computer. Network connections support saving faxes to a network folder and fax to email. USB connections support saving faxes to a local folder only.

  • Make sure your fax-capable printer is connected to a telephone land line or digital telephone service, and can send and receive faxes.

  • Install the HP Smart app or the HP software package that includes the HP Digital Fax setup tool.

  • The administrator computer needs a user name and password. If you are saving to a network folder, make sure it has full read and write access.

  • Keep the computer or server where the destination folder is located powered on and in a ready state at all times. Faxes cannot be saved if the computer or server is turned off or in a hibernate state.

Create a shared network folder

Set up a shared folder that can be accessed by other users or devices on the network.

Set up HP Digital Fax

Run the guided HP Digital Fax setup tool from a Mac or a Windows computer.

Send a test fax

Send a fax to HP, and then wait for a return fax to make sure you are able to send and receive faxes.

  1. Create a one-page black and white test fax.

  2. Add your fax number to the fax header. The service uses the header number to send the return fax. Make sure your full 10-digit fax number is in the header, and that it matches the number of the phone line connected to the fax.

  3. Temporarily suspend or disable any conflicting phone line services such as voice mail, call waiting, anonymous call rejection, privacy manager, and caller ID, as these can interfere with incoming faxes. Pressing *82 before dialing the HP Fax Test Service number unblocks the Caller ID blocking feature in most areas. Contact your telephone company if any of these services are interrupting fax communication.

  4. Send the test fax to 1-888-HPFaxme (1-888-473-2963 U.S.).

  5. Wait 5 to 7 minutes for the service to send a return fax.

If a fax is not received after 10 minutes, check fax settings and try again.






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