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HP Customer Support - Knowledge Base

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  • Information
    Need Windows 11 help?

    Check documents and videos on compatibility, FAQs, upgrade information and available fixes. Windows 11 Support Center

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Use HP Print and Scan Doctor (Windows)

Use HP Print and Scan Doctor on your Windows computer to help diagnose and fix printing and scanning issues.

  1. Make sure paper is loaded in the main tray, and then turn on the printer.

  2. Download HP Print and Scan Doctor, and then follow the prompts to install and open the tool.

  3. On the welcome screen, click Start to select your printer and run the diagnostic.

  4. If your printer is not found, click My product is not listed, and then follow the instructions troubleshoot the connection.


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Country/Region: Flag Malaysia

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