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HP Color LaserJet Enterprise M652, M653, Managed E65050, E65060, E65150, E65160 and HP Color LaserJet Enterprise MFP M681, M682, Managed MFP E67550, E67560, E67650, E67660 - Removal and replacement: Trays 2 and 3 pickup and separation rollers

Learn how to remove and replace the Trays 2 and 3 pickup and separation rollers.

Mean time to repair: 5 minutes

Service level: Basic

Important:

When applicable, special installation instructions are provided for an assembly at the end of the removal procedure. Always completely read the removal instructions and follow all special installation instructions.

Before performing service

  • Disconnect the power cable.

    Warning:

    To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to www.hp.com/buy/parts

Part information

Part number

Part description

J7Z98-67902

Kit- LJ Trays 2-x rollers

Required tools

  • No special tools are needed to remove or install this assembly.

After performing service

Turn the printer power on

  • Connect the power cable.

  • Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the Tray 2 pickup rollers

Follow these steps to remove the Tray 2 pickup rollers.

  1. Open Tray 2 until it stops, and then slightly lift and pull the tray out of the printer.

    CAUTION:

    Do not extend more than one paper tray at a time. Do not use the paper tray as a step. Keep hands out of the paper trays when closing. All trays must be closed when moving the printer.

    Remove Tray 2

    Remove Tray 2
  2. Open the right door.

    Open the right door

    Open the right door
  3. Carefully raise the transfer roller assembly until it locks in an upright position.

    Raise the transfer roller assembly

    Raise the transfer roller assembly
  4. Lower the outer paper guide.

    Lower the outer paper guide

    Lower the outer paper guide
  5. Lower the inner paper guide.

    Lower the outer paper guide

    Lower the inner paper guide
  6. Locate the tray pickup roller assembly, consisting of two gray rollers in a blue case.

    Locate the pickup roller assembly

    Locate the pickup roller assembly
  7. To remove the roller assembly, hold the rollers with your fingers and pull them back towards the front of the printer to compress the spring loaded shaft (callout 1). Rotate the right end of the assembly down (callout 2), and then remove the assembly.

    Important:

    The roller assembly must be accessed through the tray opening, while viewing it through the right door opening.

    Remove the pickup roller assembly

    Remove the pickup roller assembly

Remove the Tray 3 pickup rollers

Follow these steps to remove the Tray 3 pickup rollers.

  1. Open Tray 3 until it stops, and then slightly lift and pull the tray out of the printer.

    CAUTION:

    Do not extend more than one paper tray at a time. Do not use the paper tray as a step. Keep hands out of the paper trays when closing. All trays must be closed when moving the printer.

    Remove Tray 3

    Remove Tray 3
  2. Open the Tray 3 right door.

    Open the Tray 3 right door

    Open the Tray 3 right door
  3. Locate the green tab on the feed assembly cover. Pull down and towards you to release the green tab and lower the assembly cover.

    Lower the assembly cover

    Lower the assembly cover
  4. Locate the tray pickup roller assembly, consisting of two gray rollers in a blue case.

    Locate the pickup roller assembly

    Locate the pickup roller assembly
  5. To remove the roller assembly, hold the rollers with your fingers and pull them back towards the front of the printer to compress the spring loaded shaft (callout 1). Rotate the right end of the assembly down (callout 2), and then remove the assembly.

    Important:

    The roller assembly must be accessed through the tray opening, while viewing it through the right door opening.

    Remove the pickup roller assembly

    Remove the pickup roller assembly

Remove the Tray 2 or 3 separation rollers

Follow these steps to remove the Tray 2 or 3 separation rollers.

  1. Locate the tray separation roller in the tray.

    Locate the tray separation roller

    Locate the tray separation roller
  2. Push in on the blue label and push up slightly to release the roller assembly.

    Release the roller assembly

    Release the roller assembly
  3. Slide the roller assembly straight up to remove it.

    Remove the roller assembly

    Remove the roller assembly

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

  1. Dispose of the defective part.

    Note:

    HP recommends responsible disposal of the defective part.

    http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

  2. Unpack the replacement part from the packaging.

    CAUTION:

    Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive assemblies by placing them in ESD pouches when they are out of the printer.

    Important:

    Make sure that all of the shipping materials (for example shipping tape) are removed from the replacement part prior to installation.

    Note:

    If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves when handling rollers or pads or washing your hands before touching rollers or pads.

  3. To install an assembly, reverse the removal steps.

    Note:

    When applicable, special installation instructions are provided for an assembly at the end of the removal procedure. Always completely read the removal instructions and follow all special installation instructions.

Install the Tray 2 or 3 separation rollers

Follow these steps to install the Tray 2 or 3 separation rollers.

  1. Slide the roller assembly straight into the tray to install it.

    Install the roller assembly

    Install the roller assembly
  2. Press down to make sure that the roller assembly snaps into place and is fully seated.

    Make sure that the roller is seated

    Make sure that the roller is seated

Install the Tray 3 pickup rollers

Follow these steps to install the Tray 3 pickup rollers.

  1. The roller assembly is in an orange installation tray. Do not remove the orange installation tray until the roller assembly has been installed.

    Do not remove the orange installation tray

    Do not remove the orange installation tray
  2. In the printer, position the roller assembly so that the blue, spring-loaded shaft fits into the opening on the left side of the roller assembly (callout 1). With the shaft in the opening, pull toward the front of the printer to compress the shaft, and then pivot the right end of the assembly up (callout 2).

    Important:

    The roller must be accessed through the tray opening, while viewing it through the right door opening.

    Position the roller

    Position the roller
  3. While holding the roller assembly in place against the printer, carefully allow the spring-loaded shaft to push the roller assembly forward (callout 1) until the front side (callout 2) comes to rest on a black shaft (callout 3). Gently move the assembly side to side to ensure both ends of the roller assembly are seated.

    Install the roller assembly

    Install the roller assembly
  4. Gently pinch and twist the orange installation tray, and then pull downward to remove it from the roller assembly.

    Remove the orange installation tray

    Remove the orange installation tray
  5. Look inside the printer through the tray opening and make sure that the roller assembly is correctly installed. It must not hang down into the tray opening. If the roller hangs down into the tray cavity, remove it, reinstall it in the orange installation tray, and then reinstall it in the printer.

    CAUTION:

    If the roller assembly is not correctly installed, it might be damaged when the tray is installed.

    Roller correct and incorrect installation

    Roller correct and incorrect installation

Install the Tray 2 pickup rollers

Follow these steps to install the Tray 2 pickup rollers.

  1. The roller assembly is in an orange installation tray. Do not remove the orange installation tray until the roller assembly has been installed.

    Do not remove the orange installation tray

    Do not remove the orange installation tray
  2. In the printer, position the roller assembly so that the blue, spring-loaded shaft fits into the opening on the left side of the roller assembly (callout 1). With the shaft in the opening, pull toward the front of the printer to compress the shaft, and then pivot the right end of the assembly up (callout 2).

    Important:

    The roller must be accessed through the tray opening, while viewing it through the right door opening.

    Position the roller

    Position the roller
  3. While holding the roller assembly in place against the printer, carefully allow the spring-loaded shaft to push the roller assembly forward (callout 1) until the front side (callout 2) comes to rest on a black shaft (callout 3). Gently move the assembly side to side to ensure both ends of the roller assembly are seated.

    Install the roller assembly

    Install the roller assembly
  4. Gently pinch and twist the orange installation tray, and then pull downward to remove it from the roller assembly.

    Remove the orange installation tray

    Remove the orange installation tray
  5. Look inside the printer through the tray opening and make sure that the roller assembly is correctly installed. It must not hang down into the tray opening. If the roller hangs down into the tray cavity, remove it, reinstall it in the orange installation tray, and then reinstall it in the printer.

    CAUTION:

    If the roller assembly is not correctly installed, it might be damaged when the tray is installed.

    Roller correct and incorrect installation

    Roller correct and incorrect installation

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