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HP PageWide Enterprise, HP PageWide Managed - Removal and replacement: Hard disk drive (HDD) (standard drive)

Learn how to remove and replace the hard disk drive (HDD).

Mean time to repair: 10 minutes

Service level: Basic

Click here to visit the HP video library.

Important:

When applicable, special installation instructions are provided for an assembly at the end of the removal procedure. Always completely read the removal instructions and follow all special installation instructions.

Before performing service

  • Disconnect the power cable.

    Warning:

    To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to www.hp.com/buy/parts.

Part information

Part number

Part description

B5L29A

500 GB Secure Hard Disk Drive with instruction guide

5851-6712

320 GB Hard Disk Drive with instruction guide

Required tools

  • No special tools are needed to remove or install this assembly.

After performing service

Turn the printer power on

  • Connect the power cable.

  • Use the power switch to turn the power on.

Post service test

Make sure that the printer initializes to a Ready state.

Print a configuration page to make sure that the printer is functioning correctly.

Remove the formatter cover

Follow these steps to remove the formatter cover.

  1. Grasp the top of the formatter cover, and then rotate it away from the printer to release it.

    Release the formatter cover

    Release the formatter cover
  2. Lift the cover up to remove it.

    Remove the formatter cover

    Remove the formatter cover

Remove the formatter cage cover

Follow these steps to remove the formatter cage cover.

CAUTION:

ESD icon The exposed area is electrostatic discharge sensitive (ESD).

  1. Loosen two thumb screws.

    Note:

    These screws are captive and cannot be removed.

    Loosen two thumb screws

    Loosen two thumb screws
  2. Lift the cover up to remove it.

    Remove the formatter cage cover

    Remove the formatter cage cover

Remove the hard disk drive (HDD)

Follow these steps to remove the hard disk drive (HDD).

Important:

Do not simultaneously install a replacement trusted platform module (TPM), hard disk drive (HDD; MFPs), eMMC (SFPs), and formatter PCA. Remove and install each part separately, making sure to turn the printer power on between installations. Failure to do so results in an unusable printer.

  1. Disconnect one connector.

    Disconnect one connector

    Disconnect one connector
  2. Release the locking connector (callout 1), and then pinch the retainer (callout 2) to release it.

    Release the HDD

    Release the HDD
  3. Rotate the connector end of the HDD out and away from the formatter (callout 1), and then slide it to the left (callout 2) to remove it.

    Remove the HDD

    Remove the HDD

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

  1. Dispose of the defective part.

    Note:

    HP recommends responsible disposal of the defective part.

    http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

  2. Unpack the replacement part from the packaging.

    CAUTION:

    Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive assemblies by placing them in ESD pouches when they are out of the printer.

    Important:

    Make sure that all of the shipping materials (for example shipping tape) are removed from the replacement part prior to installation.

    Note:

    If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves when handling rollers or pads or washing your hands before touching rollers or pads.

  3. To install an assembly, reverse the removal steps.

    Note:

    When applicable, special installation instructions are provided for an assembly at the end of the removal procedure. Always completely read the removal instructions and follow all special installation instructions.

Install the HDD

Follow these steps to install the HDD.

  1. Before proceeding, take note of the location of the slot in the sheet-metal where the HDD cradle mounting tab must be installed.

    Locate the slot in the sheet metal

    Locate the slot in the sheet metal
  2. Insert the HDD cradle mounting tab in the slot in the sheet-metal, slide the HDD to the right (callout 1) to fully install the tab in the sheet metal, and then rotate the connector end (callout 2) of the HDD toward the formatter.

    Install the HDD

    Install the HDD
  3. Make sure that the locking connector (callout 1) latches and that the standoff (callout 2) engages with the slot in the formatter (it might be necessary to pinch the retainer to engage it with the slot).

    Check the HDD connector

    Check the HDD connector

Install the formatter cage cover

Follow these steps to install the formatter cage cover.

CAUTION:

ESD icon The exposed area is electrostatic discharge sensitive (ESD).

  1. Position the cover on the formatter cage.

    Install the formatter cage cover

    Install the formatter cage cover
  2. Tighten two thumb screws.

    Tighten two thumb screws

    Tighten two thumb screws

Install the formatter cover

Follow these steps to install the formatter cover.

  1. Position the cover up to remove it.

    Install the formatter cover

    Install the formatter cover
  2. Rotate the top of the formatter cover towards the printer to install it.

    Note:

    The formatter cover snaps in place.

    Install the formatter cover

    Install the formatter cover

Reinstall the printer firmware

Follow these steps to reinstall the printer firmware.

Note:

If this installation is a replacement eMMC, use the following steps to reinstall the firmware.

  1. Go to www.hp.com/go/futuresmart.

  2. Select Upgrade now.

  3. Find your Enterprise printer model.

  4. Select the link to open the firmware download page.

  5. Select OS Independent from the list of operating systems.

  6. Under the Firmware section, find the file for multiple operating systems.

  7. Select Download.

    Note:

    To view installation instructions, go to www.hp.com/go/futuresmart. Select Upgrade now, and then select How to perform a firmware update.


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