The unit's battery is not being charged when using the USB-C power adapter. This is exhibited when the computer is connected to the USB-C charging ports.
SUPPORT COMMUNICATION- CUSTOMER ADVISORY
Document ID: c07640006
Version: 2
HP ProBook 4xx G8, ZHAN 66 Pro 14 G4 Notebook PCs - Battery Does Not Charge When Using USB-C Adapter
Notice: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.
Release date : 23-Jun-2021
Last updated : 23-Jun-2021
Computers:
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HP ProBook 430 G8 Notebook PC
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HP ProBook 440 G8 Notebook PC
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HP ProBook 450 G8 Notebook PC
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HP ZHAN 66 Pro 14 G4 Notebook PC
Operating Systems:
Microsoft Windows 10 20H1 (Version 2004)
To prevent this issue from occurring, download and install the appropriate SoftPaq to update the BIOS and System Firmware.
If issue has already occurred and the unit is not being charged when docked, contact HP support for further support.
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Models Affected
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SoftPaq Description
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Release Notes
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SoftPaq Download
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HP ProBook 430 G8 Notebook PC
HP ProBook 440 G8 Notebook PC
HP ProBook 450 G8 Notebook PC
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HP BIOS and System Firmware (T70/T85)
Version: 01.04.01
Revision: A
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HP ZHAN 66 Pro 14 G4 Notebook PC
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HP BIOS and System Firmware (T71)
Version: 01.04.01
Revision: A
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note:Always check for a more recent version of this software. Check for newer versions at: http://www.hp.com/drivers.
Hardware platforms affected :
HP ProBook 430 G8 Notebook PC, HP ProBook 440 G8 Notebook PC, HP ProBook 450 G8 Notebook PC, HP ZHAN 66 Pro 14 G4 Notebook PC
Operating systems affected : Not applicable
Software affected : Not applicable
Support Communication Cross Reference ID : IA07640006
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HP Inc. shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.
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