This document is for HP printers, macOS Catalina, and macOS Mojave.
Your printer might experience a temporary disruption after the credentials on some older versions of Mac drivers were unintentionally revoked. HP has worked with Apple to restore these drivers, but some printers might still be affected.
The symptoms of the disruptions can include the following messages:
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"HPxyz.framework" will damage your computer
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Software for "%@" failed to run. (-9927)
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Can't open "/private/var/spool/cups/tmp/..."
If your printer is still unable to print, follow the instructions below to remove and reinstall the HP printer software.
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Download HP Uninstaller.zip.
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Double-click the HP Uninstaller icon.
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Double-click the HP Uninstaller app.
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If a confirmation message opens, click Open.
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Follow the in-app instructions to uninstall all the HP software from your system.
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If you are prompted for credentials to continue, type the User Name and Password, and then click OK.
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Once the Uninstaller removes the software, close the HP Uninstaller app.
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Type your printer model, and then click Submit.
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Under Driver or Driver-Product Installation Software, download the latest software for your printer.
note:
This might be HP Easy Start, HP Smart, or Mac Printer Driver version 5.1. System administrators and those unable to use HP Easy Start can use HP Easy Admin to download the software pkg files directly for use in managed or remote deployment environments. -
Once the download completes, open the software and follow the prompts to complete installation.
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For Mac Printer Driver version 5.1, open System Preferences, and then open Printers & Scanners to re-add your printer.
