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HP Customer Support - Knowledge Base

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  • Information
    Coronavirus (COVID-19) Impact

    We are experiencing longer than expected wait times to reach an agent. Please use the resources here on our HP Support website to answer your questions and troubleshoot any issues you may be experiencing.  Try our Virtual Agent and Diagnostic Tools for faster service.

    Information
    Are you working from home?

    It can be challenging when webcam, audio, or tools don’t work as expected. Check our tips and fixes!

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HP Notebook - 17-by1038ur Product Specifications

Hardware

Product number
8PK87EA
Product name
HP Notebook - 17-by1038ur
Microprocessor
Intel® Core™ i5-8265U (1.6 GHz base frequency, up to 3.9 GHz with Intel® Turbo Boost Technology, 6 MB cache, 4 cores)
Memory, standard
8 GB DDR4-2400 SDRAM (1 x 8 GB)
Video graphics
  • Intel® UHD Graphics 620
  • Discrete
  • AMD Radeon™ 530 Graphics (2 GB GDDR5 dedicated)
Hard drive
256 GB PCIe® NVMe™ M.2 SSD
Optical drive
DVD-Writer
Display
43.9 cm (17.3") diagonal FHD IPS anti-glare WLED-backlit (1920 x 1080)
Pointing device
Touchpad with multi-touch gesture support
Wireless connectivity
Realtek RTL8723DE 802.11b/g/n (1x1) and Bluetooth® 4.2 combo
Network interface
Integrated 10/100/1000 GbE LAN
Expansion slots
1 multi-format SD media card reader
External ports
2 USB 3.1 Gen 1 (Data transfer only); 1 USB 2.0; 1 HDMI 1.4b; 1 RJ-45; 1 headphone/microphone combo
Minimum dimensions (W x D x H)
41.48 x 27.22 x 2.45 cm
Power supply type
65 W AC power adapter
Battery type
3-cell, 41 Wh Li-ion
Battery life mixed usage
Up to 11 hours
Video Playback Battery life
Up to 10 hours
Webcam
HP TrueVision HD Camera with integrated digital microphone
Audio features
Dual speakers

Software

Operating system
Windows 10 Home 64
Software included
McAfee LiveSafe™
Pre-installed software
Netflix (30-day free trial offer)
Software - Productivity & finance
1 month trial for new Microsoft Office 365 customers

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Country/Region: Flag Malaysia

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