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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c06466020

Version: 3

HP Elite x2 G4, EliteBook 830, 840, 850 G6,ProBook 640, 650 G5, ZBook 14u, 15u Mobile Workstation PCs - Intel Management Engine Firmware Errors Occur During Boot Process

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 08-Oct-2019

Last updated : 08-Oct-2019

DESCRIPTION
The following error messages are displayed when the computer boots up:
Intel Management Engine Firmware
Full recovery of the Intel Management Engine Firmware failed because the system was unable to find a valid firmware image file.
Intel Management Engine related functionality will be unavailable. Please install the latest version of Intel Management Engine firmware to complete full recovery.
note:
The above message is a false error. There is nothing wrong with the computer, nor the hardware and software installed.

SCOPE
The information in this document applies to the following:
Computers:
  • HP Elite x2 G4 Tablet
  • HP EliteBook 830 G6 Notebook PC
  • HP EliteBook 840 G6 Healthcare Edition Notebook PC
  • HP EliteBook 840 G6 Notebook PC
  • HP EliteBook 850 G6 Notebook PC
  • HP ProBook 640 G5 Notebook PC
  • HP ProBook 650 G5 Notebook PC
  • HP ZBook 14u G6 Mobile Workstation PC
  • HP ZBook 15u G6 Mobile Workstation PC
RESOLUTION
To resolve this issue, download and install the appropriate SoftPaq to update the BIOS and the firmware:
Affected Platforms
SoftPaq Description
Release Notes
Download SoftPaq
HP Elite x2 G4 Tablet
HP BIOS and System Firmware (R91)
Version: 01.04.02

Revision: A
HP ProBook 640 G5 Notebook PC
HP ProBook 650 G5 Notebook PC
HP BIOS and System Firmware (R72)
Version: 01.03.03

Revision: A
HP EliteBook 830 G6 Notebook PC
HP EliteBook 840 G6 Healthcare Edition Notebook PC
HP EliteBook 840 G6 Notebook PC
HP EliteBook 850 G6 Notebook PC
HP ZBook 14u G6 Mobile Workstation
HP ZBook 15u G6 Mobile Workstation
HP BIOS and System Firmware (R70)
Version: 01.03.03

Revision: A
note:
If the issue persists after the BIOS is updated, contact HP for further support.
A more recent version of this software may be available. Check for newer versions at: http://www.hp.com/drivers.

Hardware platforms affected : HP Elite x2 G4, HP EliteBook 830 G6 Notebook PC, HP EliteBook 840 G6 Healthcare Edition Notebook PC, HP EliteBook 840 G6 Notebook PC, HP EliteBook 850 G6 Notebook PC, HP ProBook 640 G5 Notebook PC, HP ProBook 650 G5 Notebook PC, HP ZBook 14u G6 Mobile Workstation, HP ZBook 15u G6 Mobile Workstation

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA06466020

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration.The information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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