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HP Customer Support - Knowledge Base

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  • Information
    Coronavirus (COVID-19) Impact

    We are experiencing longer than expected wait times to reach an agent. Please use the resources here on our HP Support website to answer your questions and troubleshoot any issues you may be experiencing.  Try our Virtual Agent and Diagnostic Tools for faster service.

    Information
    Microsoft Support for Windows 7 ended on Jan 14, 2020

     

    - HP recommends that you begin the process of upgrading to Windows 10 if your computer has been tested by HP. For more information, click here.

     

     

    - If your computer is not compatible for upgrade to Windows 10, we can help to find the perfect computer for you. Check our Weekly deals!

     

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HP Chromebook - 15-de0500nd Product Specifications

Hardware

Product number
6TA56EA
Product name
HP Chromebook - 15-de0500nd
Microprocessor
Intel® Core™ i5 8250U (1.6 GHz base frequency, up to 3.4 GHz with Intel® Turbo Boost Technology, 6 MB cache, 4 cores)
Chipset
Intel® Integrated SoC
Memory, standard
8 GB DDR4-2133 SDRAM (onboard)
Video graphics
Intel® UHD Graphics 620
Hard drive
128 GB eMMC
Optical drive
Optical drive not included
Display
39.6 cm (15.6") diagonal FHD IPS BrightView micro-edge WLED-backlit (1920 x 1080)
Wireless connectivity
Intel® Wireless-AC 7265 802.11ac (2x2) Wi-Fi® and Bluetooth® 4.2 Combo
Expansion slots
1 microSD media card reader
External ports
2 USB 3.1 Gen 1 Type-C™ (5 Gb/s signaling rate, Power Delivery 3.0, HP Sleep and Charge); 1 USB 3.1 Gen 1 Type-A (HP Sleep and Charge)
Minimum dimensions (W x D x H)
35.8 x 24.6 x 1.79 cm
Weight
1.81 kg
Power supply type
45 W AC power adapter
Battery type
3-cell, 60 Wh Li-ion polymer
Battery life mixed usage
Up to 13 hours
Webcam
HP Wide Vision HD Camera with integrated dual array digital microphone
Audio features
B&O, dual speakers

Software

Operating system
Chrome OS™

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Country/Region: Flag Malaysia

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