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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c06283260

Version: 1

HP Business Notebooks and Workstations PCs - Error 'An Error Has Occurred Retrieving Privacy Settings' Is Displayed After Performing a Full Reset on the PC

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 29-Mar-2019

Last updated : 29-Mar-2019

DESCRIPTION
The following error is displayed when trying to launch HP Privacy Settings:

Error: An error has occurred retrieving privacy settings
Error message displayed while retrieving privacy settings
The error occurs because HP Telemetry service did not properly start after a full reset was performed on the computer.

SCOPE
The information in this document applies to the following:
Configuration:
HP Privacy Settings (Enabled)
Computers:
  • HP Elite x2 10xx G1 Series
  • HP Elite x2 10xx G2 Series
  • HP EliteBook 7xx G5 Notebook PC Series
  • HP EliteBook 7xx G1 Notebook PC Series
  • HP EliteBook 7xx G2 Notebook PC Series
  • HP EliteBook 7xx G3 Notebook PC Series
  • HP EliteBook 7xx G4 Notebook PC Series
  • HP EliteBook 7xx G5 Notebook PC Series
  • HP EliteBook 8xx G1 Notebook PC Series
  • HP EliteBook 8xx G2 Notebook PC Series
  • HP EliteBook 8xx G3 Notebook PC Series
  • HP EliteBook 8xx G4 Notebook PC Series
  • HP EliteBook 8xx G5 Notebook PC Series
  • HP EliteBook 8xx G6 Notebook PC Series
  • HP EliteBook 8xxr G4 Notebook PC Series
  • HP EliteBook x360 10xx G2 Notebook PC Series
  • HP EliteBook x360 10xx G3 Notebook PC Series
  • HP EliteBook x360 10xx G5 Notebook PC Series
  • HP EliteBook x360 8xx G5 Notebook PC Series
  • HP EliteBook x360 8xx G6 Notebook PC Series
  • HP ProBook 4xx G1 Notebook PC Series
  • HP ProBook 4xx G2 Notebook PC Series
  • HP ProBook 4xx G3 Notebook PC Series
  • HP ProBook 4xx G4 Notebook PC Series
  • HP ProBook 4xx G6 Notebook PC Series
  • HP ProBook 4xxR G6 Notebook PC Series
  • HP ProBook 4xx G0 Notebook PC Series
  • HP ProBook 6xx G1 Notebook PC Series
  • HP ProBook 6xx G2 Notebook PC Series
  • HP ProBook 6xx G3 Notebook PC Series
  • HP ProBook 6xx G4 Notebook PC Series
  • HP ProBook x360 11 G1 EE Notebook PC Series
  • HP ProBook x360 11 G2 EE Notebook PC Series
  • HP ProBook x360 11 G3 EE Notebook PC Series
  • HP ProBook x360 11 G4 EE Notebook PC Series
  • HP ProBook x360 4xx G1 Notebook PC Series
  • HP ZHAN 66 Pro G1 Notebook PC Series
Operating Systems:
  • Microsoft Windows 10 RS5 (Version 1809)
  • Microsoft Windows 10 RS4 (Version 1803)
RESOLUTION
To resolve this issue, restart the computer to restart HP Telemetry service.

Hardware platforms affected : HP Elite x2 1011 G1, HP Elite x2 1011 G1 Base Model Tablet, HP Elite x2 1011 G1 Tablet, HP Elite x2 1011 G1 Tablet Bundle, HP Elite x2 1011 G1 Tablet with Power Keyboard, HP Elite x2 1011 G1 Tablet with Power Keyboard Bundle, HP Elite x2 1011 G1 Tablet with Travel Keyboard, HP Elite x2 1012 G1, HP Elite x2 1012 G1 Tablet, HP Elite x2 1012 G2, HP Elite x2 1012 G2 Tablet, HP EliteBook 735 G5 Base Model Notebook PC, HP EliteBook 735 G5 Notebook PC, HP EliteBook 735 G5 Notebook PC, HP EliteBook 740 G1 Base Model Notebook PC, HP EliteBook 740 G1 Notebook PC, HP EliteBook 740 G1 Notebook PC, HP EliteBook 740 G1 Notebook PC (ENERGY STAR), HP EliteBook 740 G1 Notebook PC Bundle, HP EliteBook 740 G2 Base Model Notebook PC, HP EliteBook 740 G2 Notebook PC, HP EliteBook 740 G2 Notebook PC, HP EliteBook 740 G2 Notebook PC (ENERGY STAR), HP EliteBook 740 G3 Base Model Notebook PC, HP EliteBook 740 G3 Notebook PC, HP EliteBook 740 G3 Notebook PC, HP EliteBook 740 G3 Notebook PC (ENERGY STAR), HP EliteBook 745 G2 Base Model Notebook PC, HP EliteBook 745 G2 Bundle Notebook PC, HP EliteBook 745 G2 Notebook PC, HP EliteBook 745 G2 Notebook PC, HP EliteBook 745 G2 Notebook PC (ENERGY STAR), HP EliteBook 745 G3 Base Model Notebook PC, HP EliteBook 745 G3 Notebook PC, HP EliteBook 745 G3 Notebook PC, HP EliteBook 745 G3 Notebook PC (ENERGY STAR), HP EliteBook 745 G3 Notebook PC (ENERGY STAR) Bundle, HP EliteBook 745 G3 Notebook PC Bundle, HP EliteBook 745 G4 Base Model Notebook PC, HP EliteBook 745 G4 Notebook PC, HP EliteBook 745 G4 Notebook PC, HP EliteBook 745 G4 Notebook PC (ENERGY STAR), HP EliteBook 745 G4 Notebook PC (ENERGY STAR) Bundle, HP EliteBook 745 G5 Base Model Notebook PC, HP EliteBook 745 G5 Notebook PC, HP EliteBook 745 G5 Notebook PC, HP EliteBook 840 G1 Base Model Notebook PC, HP EliteBook 840 G1 Notebook PC, HP EliteBook 840 G1 Notebook PC, HP EliteBook 840 G1 Notebook PC (ENERGY STAR), HP EliteBook 840 G1 Notebook PC Bundle, HP EliteBook 840 G2 Base Model Notebook PC, HP EliteBook 840 G2 Notebook PC, HP EliteBook 840 G2 Notebook PC, HP EliteBook 840 G2 Notebook PC (ENERGY STAR), HP EliteBook 840 G2 Notebook PC Bundle, HP EliteBook 840 G3 Base Model Notebook PC, HP EliteBook 840 G3 Notebook PC, HP EliteBook 840 G3 Notebook PC, HP EliteBook 840 G3 Notebook PC (ENERGY STAR), HP EliteBook 840 G3 Notebook PC (ENERGY STAR) Bundle, HP EliteBook 840 G4 Base Model Notebook PC, HP EliteBook 840 G4 Notebook PC, HP EliteBook 840 G4 Notebook PC, HP EliteBook 840 G4 Notebook PC (ENERGY STAR), HP EliteBook 840 G5 Base Model Healthcare Edition Notebook PC, HP EliteBook 840 G5 Base Model Notebook PC, HP EliteBook 840 G5 Healthcare Edition Notebook PC, HP EliteBook 840 G5 Healthcare Edition Notebook PC, HP EliteBook 840 G5 Notebook PC, HP EliteBook 840 G5 Notebook PC, HP EliteBook 840 G5 Notebook PC Bundle, HP EliteBook 840 G6 Base Model Notebook PC, HP EliteBook 840 G6 Notebook PC, HP EliteBook 840 G6 Notebook PC, HP EliteBook 846 G5 Base Model Notebook PC, HP EliteBook 846 G5 Notebook PC, HP EliteBook 846 G5 Notebook PC, HP EliteBook 846r G4 Base Model Notebook PC, HP EliteBook 846r G4 Notebook PC, HP EliteBook 846r G4 Notebook PC, HP EliteBook 848 G3 Base Model Notebook PC, HP EliteBook 848 G3 Notebook PC, HP EliteBook 848 G3 Notebook PC, HP EliteBook 848 G4 Notebook PC, HP EliteBook 848 G4 Notebook PC, HP EliteBook x360 1020 G2, HP EliteBook x360 1020 G2 Base Model, HP EliteBook x360 1020 G2 Bundle, HP EliteBook x360 1020 G2 Notebook PC, HP EliteBook x360 1030 G2, HP EliteBook x360 1030 G2 (ENERGY STAR), HP EliteBook x360 1030 G2 Base Model, HP EliteBook x360 1030 G2 Bundle, HP EliteBook x360 1030 G2 Notebook PC, HP EliteBook x360 1030 G3 Base Model Notebook PC, HP EliteBook x360 1030 G3 Notebook PC, HP EliteBook x360 1030 G3 Notebook PC, HP EliteBook x360 1040 G5 Base Model Notebook PC, HP EliteBook x360 1040 G5 Notebook PC, HP EliteBook x360 1040 G5 Notebook PC, HP EliteBook x360 830 G5 Base Model Notebook PC, HP EliteBook x360 830 G5 Notebook PC, HP EliteBook x360 830 G5 Notebook PC, HP EliteBook x360 830 G6 Base Model Notebook PC, HP EliteBook x360 830 G6 Notebook PC, HP EliteBook x360 830 G6 Notebook PC, HP ProBook 430 G1 Base Model Notebook PC, HP ProBook 430 G1 Notebook PC, HP ProBook 430 G1 Notebook PC, HP ProBook 430 G1 Notebook PC (ENERGY STAR), HP ProBook 430 G2 Base Model Notebook PC, HP ProBook 430 G2 Notebook PC, HP ProBook 430 G2 Notebook PC, HP ProBook 430 G2 Notebook PC (ENERGY STAR), HP ProBook 430 G2 Notebook PC Bundle, HP ProBook 430 G3 Base Model Notebook PC, HP ProBook 430 G3 Notebook PC, HP ProBook 430 G3 Notebook PC, HP ProBook 430 G3 Notebook PC (ENERGY STAR), HP ProBook 430 G3 Notebook PC Bundle, HP ProBook 430 G4 Base Model Notebook PC, HP ProBook 430 G4 Notebook PC, HP ProBook 430 G4 Notebook PC, HP ProBook 430 G4 Notebook PC (ENERGY STAR), HP ProBook 440 G0 Base Model Notebook PC, HP ProBook 440 G0 Notebook PC, HP ProBook 440 G0 Notebook PC, HP ProBook 440 G0 Notebook PC (ENERGY STAR), HP ProBook 440 G1 Base Model Notebook PC, HP ProBook 440 G1 Notebook PC, HP ProBook 440 G1 Notebook PC, HP ProBook 440 G1 Notebook PC (ENERGY STAR), HP ProBook 440 G2 Base Model Notebook PC, HP ProBook 440 G2 Notebook PC, HP ProBook 440 G2 Notebook PC, HP ProBook 440 G2 Notebook PC (ENERGY STAR), HP ProBook 440 G3 Base Model Notebook PC, HP ProBook 440 G3 Notebook PC, HP ProBook 440 G3 Notebook PC, HP ProBook 440 G3 Notebook PC (ENERGY STAR), HP ProBook 440 G3 Notebook PC Bundle, HP ProBook 440 G4 Base Model Notebook PC, HP ProBook 440 G4 Notebook PC, HP ProBook 440 G4 Notebook PC, HP ProBook 440 G4 Notebook PC (ENERGY STAR), HP ProBook 440 G4 Notebook PC (ENERGY STAR) Bundle, HP ProBook 445 G1 Base Model Notebook PC, HP ProBook 445 G1 Notebook PC, HP ProBook 445 G1 Notebook PC, HP ProBook 445 G1 Notebook PC (ENERGY STAR), HP ProBook 445 G2 Base Model Notebook PC, HP ProBook 445 G2 Notebook PC, HP ProBook 445 G2 Notebook PC, HP ProBook 445 G2 Notebook PC (ENERGY STAR), HP ProBook 445 G6 Base Model Notebook PC, HP ProBook 445 G6 Notebook PC, HP ProBook 445 G6 Notebook PC, HP ProBook 450 G0 Base Model Notebook PC, HP ProBook 450 G0 Notebook PC, HP ProBook 450 G0 Notebook PC, HP ProBook 450 G0 Notebook PC (ENERGY STAR), HP ProBook 450 G0 Notebook PC Bundle, HP ProBook 450 G1 Base Model Notebook PC, HP ProBook 450 G1 Notebook PC, HP ProBook 450 G1 Notebook PC, HP ProBook 450 G1 Notebook PC (ENERGY STAR), HP ProBook 450 G2 Base Model Notebook PC, HP ProBook 450 G2 Notebook PC, HP ProBook 450 G2 Notebook PC, HP ProBook 450 G2 Notebook PC (ENERGY STAR), HP ProBook 450 G2 Notebook PC Bundle, HP ProBook 450 G3 Base Model Notebook PC, HP ProBook 450 G3 Notebook PC, HP ProBook 450 G3 Notebook PC, HP ProBook 450 G3 Notebook PC (ENERGY STAR), HP ProBook 450 G3 Notebook PC Bundle, HP ProBook 450 G4 Base Model Notebook PC, HP ProBook 450 G4 Notebook PC, HP ProBook 450 G4 Notebook PC, HP ProBook 450 G4 Notebook PC (ENERGY STAR), HP ProBook 455 G1 Base Model Notebook PC, HP ProBook 455 G1 Notebook PC, HP ProBook 455 G1 Notebook PC, HP ProBook 455 G1 Notebook PC (ENERGY STAR), HP ProBook 455 G2 Base Model Notebook PC, HP ProBook 455 G2 Notebook PC, HP ProBook 455 G2 Notebook PC, HP ProBook 455 G2 Notebook PC (ENERGY STAR), HP ProBook 455 G3 Base Model Notebook PC, HP ProBook 455 G3 Notebook PC, HP ProBook 455 G3 Notebook PC, HP ProBook 455 G3 Notebook PC (ENERGY STAR), HP ProBook 455 G4 Base Model Notebook PC, HP ProBook 455 G4 Notebook PC, HP ProBook 455 G4 Notebook PC, HP ProBook 455 G4 Notebook PC (ENERGY STAR), HP ProBook 455R G6 Notebook PC, HP ProBook 455R G6 Notebook PC, HP ProBook 640 G1 Base Model Notebook PC, HP ProBook 640 G1 Notebook PC, HP ProBook 640 G1 Notebook PC, HP ProBook 640 G1 Notebook PC (ENERGY STAR), HP ProBook 640 G1 Notebook PC Bundle, HP ProBook 640 G2 Base Model Notebook PC, HP ProBook 640 G2 Notebook PC, HP ProBook 640 G2 Notebook PC, HP ProBook 640 G2 Notebook PC (ENERGY STAR), HP ProBook 640 G2 Notebook PC (ENERGY STAR) Bundle, HP ProBook 640 G3 Base Model Notebook PC, HP ProBook 640 G3 Notebook PC, HP ProBook 640 G3 Notebook PC, HP ProBook 640 G3 Notebook PC (ENERGY STAR), HP ProBook 640 G3 Notebook PC (ENERGY STAR) Bundle, HP ProBook 640 G4 Base Model Notebook PC, HP ProBook 640 G4 Notebook PC, HP ProBook 640 G4 Notebook PC, HP ProBook 640 G4 Notebook PC Bundle, HP ProBook 645 G1 Base Model Notebook PC, HP ProBook 645 G1 Notebook PC, HP ProBook 645 G1 Notebook PC, HP ProBook 645 G1 Notebook PC (ENERGY STAR), HP ProBook 645 G2 Base Model Notebook PC, HP ProBook 645 G2 Notebook PC, HP ProBook 645 G2 Notebook PC, HP ProBook 645 G2 Notebook PC (ENERGY STAR), HP ProBook 645 G3 Base Model Notebook PC, HP ProBook 645 G3 Notebook PC, HP ProBook 645 G3 Notebook PC, HP ProBook 645 G3 Notebook PC (ENERGY STAR), HP ProBook 645 G4 Base Model Notebook PC, HP ProBook 645 G4 Notebook PC, HP ProBook 645 G4 Notebook PC, HP ProBook 650 G1 Base Model Notebook PC, HP ProBook 650 G1 Notebook PC, HP ProBook 650 G1 Notebook PC, HP ProBook 650 G1 Notebook PC (ENERGY STAR), HP ProBook 650 G1 Notebook PC Bundle, HP ProBook 650 G2 Base Model Notebook PC, HP ProBook 650 G2 Notebook PC, HP ProBook 650 G2 Notebook PC, HP ProBook 650 G2 Notebook PC (ENERGY STAR), HP ProBook 650 G2 Notebook PC (ENERGY STAR) Bundle, HP ProBook 650 G3 Base Model Notebook PC, HP ProBook 650 G3 Base Model Quad Core Notebook PC, HP ProBook 650 G3 Notebook PC, HP ProBook 650 G3 Notebook PC, HP ProBook 650 G3 Notebook PC (ENERGY STAR), HP ProBook 650 G3 Notebook PC (ENERGY STAR) Bundle, HP ProBook 650 G3 Quad Core Notebook PC, HP ProBook 650 G3 Quad Core Notebook PC, HP ProBook 650 G3 Quad Core Notebook PC (ENERGY STAR), HP ProBook 650 G4 Base Model Notebook PC, HP ProBook 650 G4 Notebook PC, HP ProBook 650 G4 Notebook PC, HP ProBook 650 G4 Notebook PC Bundle, HP ProBook 655 G1 Base Model Notebook PC, HP ProBook 655 G1 Notebook PC, HP ProBook 655 G1 Notebook PC, HP ProBook 655 G1 Notebook PC (ENERGY STAR), HP ProBook 655 G1 Notebook PC Bundle, HP ProBook 655 G2 Base Model Notebook PC, HP ProBook 655 G2 Notebook PC, HP ProBook 655 G2 Notebook PC, HP ProBook 655 G2 Notebook PC (ENERGY STAR), HP ProBook 655 G3 Base Model Notebook PC, HP ProBook 655 G3 Notebook PC, HP ProBook 655 G3 Notebook PC, HP ProBook 655 G3 Notebook PC (ENERGY STAR), HP ProBook x360 11 G1 EE Base Model Notebook PC, HP ProBook x360 11 G1 EE Notebook PC, HP ProBook x360 11 G1 EE Notebook PC, HP ProBook x360 11 G2 EE Base Model Notebook PC, HP ProBook x360 11 G2 EE Notebook PC, HP ProBook x360 11 G3 EE Base Model Notebook PC, HP ProBook x360 11 G3 EE Notebook PC, HP ProBook x360 11 G3 EE Notebook PC, HP ProBook x360 11 G4 EE Base Model Notebook PC, HP ProBook x360 11 G4 EE Notebook PC, HP ProBook x360 11 G4 EE Notebook PC, HP ProBook x360 440 G1 Base Model Notebook PC, HP ProBook x360 440 G1 Notebook PC, HP ProBook x360 440 G1 Notebook PC, HP ZHAN 66 Pro G1 Base Model Notebook PC, HP ZHAN 66 Pro G1 Notebook PC, HP ZHAN 66 Pro G1 Notebook PC

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA06283260

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration.The information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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