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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c06248988

Version: 2

HP Notebook and Desktop PCs - Available Memory Is Reduced After BIOS Update is Performed

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 27-Feb-2019

Last updated : 07-Jun-2019

DESCRIPTION
The available system memory is reduced by approximately 1 GB. This occurs after the BIOS is updated. The 1 GB of memory is reserved to support Microsoft Virtualization-based security (VBS), and PlayReady feature.
Configuration: 8.00 GB Memory installed (unformatted):
  • Available memory before upgrading the BIOS: 6.69 GB (formatted)
  • Available memory after upgrading the BIOS: 5.96 GB (formatted)

SCOPE
The information in this document applies to the following:
Notebook computers:
  • HP ENVY 13-ag0000 x360 Convertible PC series
  • HP ENVY 13m-ag0000 x360 Convertible PC series
  • HP ENVY 15-cP000 x360 Convertible PC series
  • HP ENVY 15m-cP000 x360 Convertible PC series
Desktop computers:
  • HP 285 G3 Microtower PC series
  • HP 285 Pro G3 Microtower PC series
  • HP Desktop Pro A Microtower Business PC series
  • HP Pavilion 24-r100 All-in-One Desktop series
  • HP Pavilion 24-xa0000 All-in-One Desktop PC series
  • HP Pavilion 24-xa1000 All-in-One Desktop PC series
  • HP Pavilion 590-a0000 Desktop PC series
  • HP Pavilion 590-p0000 Desktop PC series
  • HP Pavilion 595-p0000 Desktop PC series
  • HP Pavilion Gaming 690-0000 PC Series
Operating Systems:
  • Microsoft Windows 10 RS5 (Version 1809)
  • Microsoft Windows 10 RS4 (Version 1803)
RESOLUTION
Update the BIOS to version F.33 to regain the 1 GB of memory. Download and install the appropriate SoftPaq to update the BIOS.
Affected Platforms
SoftPaq Description
Release Notes
Download SoftPaq
HP ENVY x360 13 Convertible PC

HP ENVY x360 15 Convertible PC
HP Notebook System BIOS Update (AMD Processors)
Version: F.33
Revision: A
Affected Platforms
SoftPaq Description
Release Notes
Download SoftPaq
HP Pavilion 24-r1xx All-in-One PC
HP Consumer Desktop PC BIOS Update (ROM Family SSID 8449)
Version: F.31
Revision: A
Affected Platforms
SoftPaq Description
Release Notes
Download SoftPaq
HP Pavilion 590-p0xxx Desktop PC

HP Pavilion 595-p0xxx Desktop PC

HP Pavilion Gaming 690-0xxx Desktop
HP Consumer Desktop PC BIOS Update (ROM Family SSID 8433)
Version: F.31
Revision: A
Affected Platforms
SoftPaq Description
Release Notes
Download SoftPaq
HP 285 G3 Microtower PC
HP 285 Pro G3 Microtower PC
HP Desktop Pro A Microtower Business PC
HP Consumer Desktop PC BIOS Update (ROM Family SSID 8434)
Version: F.31
Revision: A
Affected Platforms
SoftPaq Description
Release Notes
Download SoftPaq
HP Pavilion 24 All-in-One PC

HP Pavilion 27 All-in-One PC
HP Consumer Desktop PC BIOS (ROM Family SSID 84EF)
Version: F.13
Revision: A

Hardware platforms affected : HP 285 G3 Microtower PC, HP 285 Pro G3 Microtower PC, HP Desktop Pro A Microtower Business PC, HP ENVY 13-ag0000 x360 Convertible PC, HP ENVY 13m-ag0000 x360 Convertible PC, HP ENVY 15-cp0000 x360 Convertible PC, HP ENVY 15m-cp0000 x360 Convertible PC, HP ENVY x360 - 13-ag0000au, HP ENVY x360 - 13-ag0000nb, HP ENVY x360 - 13-ag0000ne, HP ENVY x360 - 13-ag0000nf, HP ENVY x360 - 13-ag0000nia, HP ENVY x360 - 13-ag0000nk, HP ENVY x360 - 13-ag0000no, HP ENVY x360 - 13-ag0000np, HP ENVY x360 - 13-ag0000nt, HP ENVY x360 - 13-ag0000nv, HP ENVY x360 - 13-ag0000nw, HP ENVY x360 - 13-ag0000nx, HP ENVY x360 - 13-ag0000ur, HP ENVY x360 - 13-ag0001au, HP ENVY x360 - 13-ag0001la, HP ENVY x360 - 13-ag0001na, HP ENVY x360 - 13-ag0001ne, HP ENVY x360 - 13-ag0001nf, HP ENVY x360 - 13-ag0001ng, HP ENVY x360 - 13-ag0001nia, HP ENVY x360 - 13-ag0001nk, HP ENVY x360 - 13-ag0001nn, HP ENVY x360 - 13-ag0001no, HP ENVY x360 - 13-ag0001np, HP ENVY x360 - 13-ag0001ns, HP ENVY x360 - 13-ag0001nt, HP ENVY x360 - 13-ag0001nv, HP ENVY x360 - 13-ag0001nw, HP ENVY x360 - 13-ag0001nx, HP ENVY x360 - 13-ag0001ur, HP ENVY x360 - 13-ag0002au, HP ENVY x360 - 13-ag0002la, HP ENVY x360 - 13-ag0002na, HP ENVY x360 - 13-ag0002nf, HP ENVY x360 - 13-ag0002ng, HP ENVY x360 - 13-ag0002ni, HP ENVY x360 - 13-ag0002nia, HP ENVY x360 - 13-ag0002nn, HP ENVY x360 - 13-ag0002no, HP ENVY x360 - 13-ag0002ns, HP ENVY x360 - 13-ag0002nt, HP ENVY x360 - 13-ag0002nx, HP ENVY x360 - 13-ag0002sa, HP ENVY x360 - 13-ag0002ur, HP ENVY x360 - 13-ag0003au, HP ENVY x360 - 13-ag0003la, HP ENVY x360 - 13-ag0003na, HP ENVY x360 - 13-ag0003nf, HP ENVY x360 - 13-ag0003ng, HP ENVY x360 - 13-ag0003ni, HP ENVY x360 - 13-ag0003nk, HP ENVY x360 - 13-ag0003nn, HP ENVY x360 - 13-ag0003np, HP ENVY x360 - 13-ag0003nx, HP ENVY x360 - 13-ag0003sa, HP ENVY x360 - 13-ag0003ur, HP ENVY x360 - 13-ag0004au, HP ENVY x360 - 13-ag0004la, HP ENVY x360 - 13-ag0004nb, HP ENVY x360 - 13-ag0004nc, HP ENVY x360 - 13-ag0004nf, HP ENVY x360 - 13-ag0004ng, HP ENVY x360 - 13-ag0004ni, HP ENVY x360 - 13-ag0004nn, HP ENVY x360 - 13-ag0004nw, HP ENVY x360 - 13-ag0004nx, HP ENVY x360 - 13-ag0004ur, HP ENVY x360 - 13-ag0005au, HP ENVY x360 - 13-ag0005ng, HP ENVY x360 - 13-ag0005nl, HP ENVY x360 - 13-ag0005nn, HP ENVY x360 - 13-ag0005np, HP ENVY x360 - 13-ag0005nv, HP ENVY x360 - 13-ag0005nw, HP ENVY x360 - 13-ag0005nx, HP ENVY x360 - 13-ag0005ur, HP ENVY x360 - 13-ag0006au, HP ENVY x360 - 13-ag0006nc, HP ENVY x360 - 13-ag0006nf, HP ENVY x360 - 13-ag0006nl, HP ENVY x360 - 13-ag0006nw, HP ENVY x360 - 13-ag0006ur, HP ENVY x360 - 13-ag0007au, HP ENVY x360 - 13-ag0007ca, HP ENVY x360 - 13-ag0007nf, HP ENVY x360 - 13-ag0007ni, HP ENVY x360 - 13-ag0007ur, HP ENVY x360 - 13-ag0008au, HP ENVY x360 - 13-ag0008nf, HP ENVY x360 - 13-ag0009au, HP ENVY x360 - 13-ag0009nb, HP ENVY x360 - 13-ag0009nf, HP ENVY x360 - 13-ag0009ng, HP ENVY x360 - 13-ag0009nl, HP ENVY x360 - 13-ag0010au, HP ENVY x360 - 13-ag0010ca, HP ENVY x360 - 13-ag0010nc, HP ENVY x360 - 13-ag0010nf, HP ENVY x360 - 13-ag0010nl, HP ENVY x360 - 13-ag0010ur, HP ENVY x360 - 13-ag0011au, HP ENVY x360 - 13-ag0011nf, HP ENVY x360 - 13-ag0011nn, HP ENVY x360 - 13-ag0011nv, HP ENVY x360 - 13-ag0011ur, HP ENVY x360 - 13-ag0012au, HP ENVY x360 - 13-ag0012nf, HP ENVY x360 - 13-ag0012ur, HP ENVY x360 - 13-ag0013au, HP ENVY x360 - 13-ag0013nf, HP ENVY x360 - 13-ag0013ur, HP ENVY x360 - 13-ag0014au, HP ENVY x360 - 13-ag0014ur, HP ENVY x360 - 13-ag0015au, HP ENVY x360 - 13-ag0015ur, HP ENVY x360 - 13-ag0016au, HP ENVY x360 - 13-ag0016nb, HP ENVY x360 - 13-ag0016nn, HP ENVY x360 - 13-ag0016ur, HP ENVY x360 - 13-ag0017au, HP ENVY x360 - 13-ag0017nn, HP ENVY x360 - 13-ag0017ur, HP ENVY x360 - 13-ag0018au, HP ENVY x360 - 13-ag0018nn, HP ENVY x360 - 13-ag0018ur, HP ENVY x360 - 13-ag0019au, HP ENVY x360 - 13-ag0019nn, HP ENVY x360 - 13-ag0019ur, HP ENVY x360 - 13-ag0020au, HP ENVY x360 - 13-ag0020nn, HP ENVY x360 - 13-ag0020ur, HP ENVY x360 - 13-ag0021au, HP ENVY x360 - 13-ag0021nn, HP ENVY x360 - 13-ag0021ur, HP ENVY x360 - 13-ag0022au, HP ENVY x360 - 13-ag0022ur, HP ENVY x360 - 13-ag0023au, HP ENVY x360 - 13-ag0023ur, HP ENVY x360 - 13-ag0024au, HP ENVY x360 - 13-ag0024nn, HP ENVY x360 - 13-ag0024ur, HP ENVY x360 - 13-ag0025au, HP ENVY x360 - 13-ag0025ur, HP ENVY x360 - 13-ag0026au, HP ENVY x360 - 13-ag0026ur, HP ENVY x360 - 13-ag0027au, HP ENVY x360 - 13-ag0027ur, HP ENVY x360 - 13-ag0028au, HP ENVY x360 - 13-ag0028ur, HP ENVY x360 - 13-ag0029au, HP ENVY x360 - 13-ag0029ur, HP ENVY x360 - 13-ag0030au, HP ENVY x360 - 13-ag0030ur, HP ENVY x360 - 13-ag0031au, HP ENVY x360 - 13-ag0032au, HP ENVY x360 - 13-ag0033au, HP ENVY x360 - 13-ag0034au, HP ENVY x360 - 13-ag0035au, HP ENVY x360 - 13-ag0036au, HP ENVY x360 - 13-ag0037au, HP ENVY x360 - 13-ag0038au, HP ENVY x360 - 13-ag0039au, HP ENVY x360 - 13-ag0040au, HP ENVY x360 - 13-ag0041au, HP ENVY x360 - 13-ag0042au, HP ENVY x360 - 13-ag0043au, HP ENVY x360 - 13-ag0044au, HP ENVY x360 - 13-ag0045au, HP ENVY x360 - 13-ag0046au, HP ENVY x360 - 13-ag0051la, HP ENVY x360 - 13-ag0052la, HP ENVY x360 - 13-ag0053la, HP ENVY x360 - 13-ag0140nd, HP ENVY x360 - 13-ag0301ng, HP ENVY x360 - 13-ag0302ng, HP ENVY x360 - 13-ag0304ng, HP ENVY x360 - 13-ag0305ng, HP ENVY x360 - 13-ag0500nd, HP ENVY x360 - 13-ag0502na, HP ENVY x360 - 13-ag0502sa, HP ENVY x360 - 13-ag0503na, HP ENVY x360 - 13-ag0560nd, HP ENVY x360 - 13-ag0590nd, HP ENVY x360 - 13-ag0600ng, HP ENVY x360 - 13-ag0600nz0, HP ENVY x360 - 13-ag0601ng, HP ENVY x360 - 13-ag0602nz, HP ENVY x360 - 13-ag0605nz, HP ENVY x360 - 13-ag0700ng, HP ENVY x360 - 13-ag0801no, HP ENVY x360 - 13-ag0804no, HP ENVY x360 - 13-ag0807nz, HP ENVY x360 - 13-ag0808no, HP ENVY x360 - 13-ag0900ng, HP ENVY x360 - 13-ag0998na, HP ENVY x360 - 13-ag0999na, HP ENVY x360 - 13-ag0999nf, HP ENVY x360 - 13m-ag0001dx, HP ENVY x360 - 13m-ag0002dx, HP ENVY x360 - 15-cn0006nia, HP ENVY x360 - 15-cp0000au, HP ENVY x360 - 15-cp0000na, HP ENVY x360 - 15-cp0000no, HP ENVY x360 - 15-cp0000ur, HP ENVY x360 - 15-cp0001au, HP ENVY x360 - 15-cp0001na, HP ENVY x360 - 15-cp0001nf, HP ENVY x360 - 15-cp0001ng, HP ENVY x360 - 15-cp0002au, HP ENVY x360 - 15-cp0002ng, HP ENVY x360 - 15-cp0002no, HP ENVY x360 - 15-cp0003au, HP ENVY x360 - 15-cp0003nc, HP ENVY x360 - 15-cp0003nf, HP ENVY x360 - 15-cp0003ng, HP ENVY x360 - 15-cp0003no, HP ENVY x360 - 15-cp0004au, HP ENVY x360 - 15-cp0004ng, HP ENVY x360 - 15-cp0004no, HP ENVY x360 - 15-cp0005au, HP ENVY x360 - 15-cp0005ng, HP ENVY x360 - 15-cp0005no, HP ENVY x360 - 15-cp0006au, HP ENVY x360 - 15-cp0006ng, HP ENVY x360 - 15-cp0007au, HP ENVY x360 - 15-cp0007ur, HP ENVY x360 - 15-cp0008au, HP ENVY x360 - 15-cp0008ca, HP ENVY x360 - 15-cp0008ur, HP ENVY x360 - 15-cp0009au, HP ENVY x360 - 15-cp0009ur, HP ENVY x360 - 15-cp0010au, HP ENVY x360 - 15-cp0010ca, HP ENVY x360 - 15-cp0010nr, HP ENVY x360 - 15-cp0010ur, HP ENVY x360 - 15-cp0011au, HP ENVY x360 - 15-cp0011ur, HP ENVY x360 - 15-cp0012au, HP ENVY x360 - 15-cp0012ur, HP ENVY x360 - 15-cp0013au, HP ENVY x360 - 15-cp0013nr, HP ENVY x360 - 15-cp0014au, HP ENVY x360 - 15-cp0015au, HP ENVY x360 - 15-cp0016au, HP ENVY x360 - 15-cp0017au, HP ENVY x360 - 15-cp0018au, HP ENVY x360 - 15-cp0053cl, HP ENVY x360 - 15-cp0076nr, HP ENVY x360 - 15-cp0086nr, HP ENVY x360 - 15-cp0095nr, HP ENVY x360 - 15-cp0100nd, HP ENVY x360 - 15-cp0409nz, HP ENVY x360 - 15-cp0598na, HP ENVY x360 - 15-cp0598sa, HP ENVY x360 - 15-cp0599na, HP ENVY x360 - 15-cp0700nz, HP ENVY x360 - 15-cp0704nz, HP ENVY x360 - 15-cp0800ng, HP ENVY x360 - 15-cp0904nz, HP ENVY x360 - 15m-cp0011dx, HP ENVY x360 - 15m-cp0012dx, HP ENVY x360 15-cp0000nc, HP Pavilion 24-r100 All-in-One Desktop series, HP Pavilion 24-xa0000 All-in-One Desktop PC series, HP Pavilion 24-xa1000 All-in-One Desktop PC series, HP Pavilion 590-a0000 Desktop PC series, HP Pavilion 590-p0000 Desktop PC series, HP Pavilion 595-p0000 Desktop PC series, HP Pavilion Gaming 690-0000 PC Series

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA06248988

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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