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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c06114602

Version: 1

Advisory: HP Elite X2 1013 G3 Tablets - Thunderbolt 3 Firmware May Prevent Future Firmware Updates

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 15-Aug-2018

Last updated : 16-Aug-2018

DESCRIPTION
Installed Thunderbolt 3 firmware may prevent future firmware updates. There is no way to determine an issue with the firmware until the firmware fails to be updated. Only some computers are affected by this issue.

SCOPE
The information in this document applies to the following:
Serial number range:
  • 5CD825xxxx - 5CD827xxxx
Computers:
  • HP Elite x2 1013 G3 Tablet
  • HP Elite x2 1013 G3 Tablet with Keyboard
RESOLUTION
To resolve this issue, download and install the following SoftPaq to update the firmware:
SoftPaq Description
Release Notes
Download SoftPaq
Intel Thunderbolt 3 Firmware Update for HP Elite x2 1013 G3 Tablet
Version: 35.0.0.x.1
Revision: A
NOTE: A more recent version of this software may be available. Check for newer versions at: http://www.hp.com/drivers.

Hardware platforms affected : HP Elite x2 1013 G3 Tablet, HP Elite x2 1013 G3 Tablet with Keyboard

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA06114602

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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