The issue is likely due to a misconfiguration of the Intel Optane memory. Perform the following procedures, in order, to correct the configuration. If this does not correct the issue or if you are unable to complete the procedures, contact HP support for further assistance.
NOTE: The Setup interface is different on different comptuers. When following this procedure, refer to the picture that looks like what you see on your computer.
Procedure 1: Run diagnostics to rule out other hard drive issues
- Start or restart the computer.
-
Press
F2 repeatedly during start up to enter the
HP PC Hardware Diagnostics UEFI utility.
-
Select
Component Tests >
Hard Drive >
Quick Test.
-
Select drive
C:.
-
Click
Run Once.
-
Once the test completes, results are displayed on screen.
If the drive passes all tests, continue to
Procedure 2.
If the drive fails any of the tests, write down the failure ID (24-digit code) and contact HP Customer Support for further assistance.
Procedure 2: Ensure
Legacy Support, under
Boot Options, is
DISABLED
NOTE: If legacy boot support is enabled, you will NOT be able to see the Intel Optane entry as described in Procedure 3.
-
Start or restart the computer.
-
Press
F10 repeatedly during start up to enter the BIOS configuration utility.
-
Check
Legacy Support and disable if it is enabled:
Security >
Secure Boot Configuration > Press
F10 to accept when prompted >
Legacy Support
or
Boot Options >
Legacy Support
-
If
Legacy Support is
DISABLED, skip to
Procedure 3,
Step 3.
If
Legacy Support is
ENABLED, change it to
DISABLED, save changes and exit, then go to
Procedure 3.
Procedure 3: Determine if Optane memory is installed and working normally
-
Start or restart the computer.
-
Press
F10 repeatedly during start up to enter the BIOS setup utility.
-
Navigate to the location indicated in the pictures below, based on the BIOS layout you see:
Configuration >
UEFI HII Configuration >
Intel(R) Rapid Storage Technology
Advanced >
Intel(R) Rapid Storage Technology
If Intel Optane is not listed, the computer does not have Optane memory or Optane is malfunctioning and cannot be detected.
Contact HP Customer Support for further assistance.
If Intel Optane is listed, the computer has Intel Optane memory installed and working normally. Continue with
Procedure 4.
Procedure 4: Perform F11 recovery, or restore the system using HP recovery media.
