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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c05977064

Version: 1

Advisory: HP ZBook x2 G4 Detachable Workstation - ESC and Function Keys Will Not Work During POST

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 13-Apr-2018

Last updated : 13-Apr-2018

DESCRIPTION
When you press the following esc or fn keys during POST on an HP ZBook x2 G4 Detachable Workstation, the key function does not work.
  • ESC: Startup Menu
  • F1: System Information
  • F2: System Diagnostics
  • F3: 3rd Party Option ROM Management
  • F4: Start Intel CIRA
  • F6: ME Setup
  • F9: Boot Menu
  • F10: BIOS Setup
  • F11: System Restore
  • F12: Network (PXE) Boot

SCOPE
Systems:
  • HP ZBook x2 G4 Detachable Workstation
Operating Systems:
  • N/A
RESOLUTION
This is working as designed. The esc and fn keys do not work during POST. Perform the following procedures to resolve this issue.
  1. Turn off the tablet.
  2. Press the power button, quickly press and hold the volume down button until the Startup menu is displayed.
  3. Press the function key.

Hardware platforms affected : HP ZBook x2 G4 Detachable Workstation

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA05977064

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration.The information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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