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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c05976754

Version: 1

Advisory: HP EliteBook 830, 840, 846, 850 G5 Notebooks and ZBook 14u, 15u G5 Mobile Workstation PCs - USB-C Dock Does Not Function During Pre-Boot

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 13-Apr-2018

Last updated : 20-Apr-2018

DESCRIPTION
The USB-C dock does not function during the Pre-Boot stage. This occurs in both Legacy and Native boot modes.
The computer may exhibit one or more of the following symptoms:
  • The computer fails to boot to a USB boot device when the USB device is attached to the dock.
  • USB devices are not recognized while attached to the dock.

SCOPE
The information in this document applies to the following:
Dock:
  • HP USB-C Dock G4
  • HP USB-C Travel Dock
Computers:
  • HP EliteBook 830 G5 Notebook PC
  • HP EliteBook 840 G5 Notebook PC
  • HP EliteBook 846 G5 Notebook PC
  • HP EliteBook 850 G5 Notebook PC
  • HP ZBook 14u G5 Mobile Workstation PC
  • HP ZBook 15u G5 Mobile Workstation PC
Operating Systems:
  • Microsoft Windows 10 RS3 (Version 1709)
  • Microsoft Windows 10 Pro (64-bit)
  • Microsoft Windows 10 Enterprise (64-bit)
RESOLUTION
To resolve this issue, download and install the appropriate SoftPaq to update the Firmware and driver:
Affected Platforms
SoftPaq Description
Release Notes
Download SoftPaq
HP EliteBook 840Notebook PC
HP EliteBook 846 Notebook PC
HP EliteBook 850 Notebook PC
HP ZBook 14u Mobile Workstation PC
HP ZBook 15u Mobile Workstation PC
Intel Thunderbolt 3 Firmware Update for HP EliteBook 840 G5
Version: 33.0.0.1.1_0.0.0.1 Revision: A
Affected Platforms
SoftPaq Description
Release Notes
Download SoftPaq
HP EliteBook 830 Notebook PC
HP EliteBook 836 Notebook PC
Intel Thunderbolt 3 Firmware Update for HP EliteBook 830 G5
Version: 33.0.0.1.1_0.0.0.1
Revision: A
NOTE: A more recent version of this software may be available. Check for newer versions at: http://www.hp.com/drivers

Hardware platforms affected : HP EliteBook 830 G5 Notebook PC, HP EliteBook 840 G5 Notebook PC, HP EliteBook 846 G5 Notebook PC, HP EliteBook 850 G5 Notebook PC, HP USB-C Dock G4, HP USB-C Travel Dock, HP ZBook 14u G5 Mobile Workstation, HP ZBook 15u G5 Mobile Workstation

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA05976754

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration.The information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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