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HP OfficeJet 4650 Printers - Paper Jam Error

This document is for HP 4650, 4652, 4654, 4655, 4656, 4657, 4658 All-in-One printers.
During a print job, the printer stops feeding pages, and a paper jam error message displays on the printer control panel.
note:
Paper jams can be real or false. The printer might report a paper jam even when there is no jammed paper. The following steps apply to both real and false paper jams.
If your printer has an automatic document feeder (ADF), your printer might not look exactly like the printer in the images, but the steps are the same.

Video overview

This video shows how to automatically and manually clear real and false paper jams on the HP OfficeJet 4650 printer.

Step 1: Look for jammed paper

There are different areas where jammed paper might become blocked. Clear any jammed paper from one area, and then try to print again. If the error persists, check the next area for any jammed paper.
If you have checked and removed any jammed paper from each printer area and the error persists, continue to the next step.

Step 2: Make sure the carriage can move freely

Make sure the carriage moves freely across the width of the printer.
  1. Turn on the printer, if it is not already on.
  2. Gently grasp the handles on either side of the printer, and then raise the ink cartridge access door until it locks into place.
    The carriage moves to the center of the printer.
    Image: Opening the ink cartridge access door.
  3. Wait until the carriage is idle and silent before you continue.
  4. With the printer turned on, disconnect the power cord from the rear of the printer.
  5. Use a flashlight to check for any paper or objects that might be restricting the carriage, and then remove any paper or objects that you find.
      caution:
    If the paper tears when you remove it from the rollers, check the rollers and wheels for torn pieces of paper that might remain inside the printer. If pieces of paper remain in the printer, more paper jams can occur.
  6. Reach inside the printer through the ink cartridge access door, and then manually move the carriage.
    • If the carriage is stuck on the right side of the printer, move the carriage to the left side of the printer.
    • If the carriage is stuck on the left side of the printer, move the carriage to the right side of the printer.
    • If the carriage is stuck in the middle of the printer, move the carriage to the right side of the printer.
  7. Remove any paper or obstructions found.
  8. Make sure the carriage can move freely across the width of the printer. Firmly push the carriage to the left side of the printer, and then push it to the right side.
  9. Close the ink cartridge access door.
    Image: Closing the ink cartridge access door.
  10. Reconnect the power cord to the rear of the printer, and then turn on the printer.
Try to print. If the error persists, continue to the next step.

Step 3: Use an automated tool to clean page smears

Cleaning the page smears with an automated utility can help clear paper jams.
  1. Make sure the printer is loaded with plain white paper.
  2. On the printer control panel, swipe the display to the left, and then touch Setup.
  3. Touch Tools.
  4. Swipe up on the display, and then touch Clean Page Smears.
    The printer slowly feeds a blank page.
  5. Wait for the printer to eject the blank page.
Try to print. If the error persists, continue to the next step.

Step 4: Manually clean the paper feed rollers

Dust, paper fiber, and other debris might accumulate on the paper feed rollers and cause paper jams and paper feed issues. Clean the rollers inside the printer, and then try to print again.
  1. Gently grasp the handles on either side of the printer, and then raise the ink cartridge access door until it locks into place.
    The carriage moves to the center of the printer.
    Image: Opening the ink cartridge access door.
  2. Wait until the carriage is idle and silent before you proceed.
  3. Turn off the printer.
  4. Disconnect the power cord from the rear of the printer.
  5. Disconnect the USB cable, if it is not already disconnected.
  6. Locate the paper path cover in the area behind the ink cartridge access area.
    Image: Example of the paper path cover.
  7. To remove the paper path cover, pinch the tabs together, and then lift up.
      Image: Removing the paper path cover.
    1. Pinch the tabs together
    2. Lift up
  8. Lightly dampen a lint-free cloth with distilled water, and then squeeze any excess liquid from the cloth.
  9. Press the cloth against the rollers inside the printer, and then rotate them upward with your fingers.
    Apply a moderate amount of pressure to remove dust or dirt buildup.
    Image: Example of  rollers inside the printer
  10. Allow the rollers to dry completely (approximately 10 minutes).
  11. Replace the paper path cover.
    Image: Replacing the paper path cover.
  12. Close the ink cartridge access door.
  13. Reconnect the power cord to the rear of the printer, and then turn on the printer.
  14. Reconnect the USB cable to the printer if necessary.
Try to print. If the error persists, continue to the next step.

Step 5: Reset the printer

Sometimes a paper jam error persists even though there is no jammed paper (false paper jam). Reset the printer to try to clear a false paper jam error, and then try to print again.
  1. Turn the printer on, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Unplug the power cord from the wall outlet.
  5. Wait at least 60 seconds.
  6. Plug the power cord back into the wall outlet.
    note:
    HP recommends connecting the printer power cord directly to the wall outlet.
  7. Reconnect the power cord to the rear of the printer.
  8. Turn on the printer, if it does not automatically turn on.
  9. Wait until the printer is idle and silent before you proceed.
Try to print. If the error persists, continue to the next step to service the printer.

Step 6: Service the printer

Service or replace your HP product if you completed all preceding steps.
To see if your product is still under warranty, go to the warranty check website http://www.support.hp.com/checkwarranty. Contact HP Support to schedule a repair or replacement. If you are in Asia Pacific, Contact HP Support to find a local service center in your area.
Repair fees might apply for out-of-warranty products.

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