hp-support-head-portlet

Actions
Loading...
HP Customer Support - Knowledge Base

hp-contact-secondary-navigation-portlet

Actions
Loading...

hp-share-print-widget-portlet

Actions
Loading...
  • Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on an HP computer or printer – Click here

    Information
    Are you working from home?

    It can be challenging when webcam, audio, or tools don’t work as expected. Check our tips and fixes!

hp-concentra-wrapper-portlet

Actions
Loading...

Samsung ML-216x, ML-216xW Laser Printers - Clearing Paper Jams

This document provides instructions on how to clear a paper jam in the printer.
When a paper jam occurs, the status LED on the control panel lights orange. Use the instructions in this topic to find and remove the jammed paper.
  caution:
Turn off the printer before clearing paper jams
note:
Because printer models and options vary, the illustrations used in this document might look slightly different from your printer.

Clear paper jams

Paper jams can occur in several parts of the printer. Go to the appropriate section to resolve the paper jam.
  caution:
To avoid tearing the paper, pull the jammed paper out slowly and carefully. Follow the instructions in the following sections to clear the jam.

Tips for avoiding paper jams

  • Make sure that the adjustable guides are positioned correctly.
  • Do not overload the tray. Make sure that the paper level is below the paper capacity mark on the inside of the tray.
  • Do not remove paper from the tray while your machine is printing.
  • Flex, fan, and straighten paper before loading.
  • Do not use creased, damp, or highly curled paper.
  • Do not mix paper types in a tray.
  • Use only recommended print media (see "Print media specifications" in the User Guide).

hp-feedback-input-portlet

Actions
Loading...

hp-feedback-banner-portlet

Actions
Loading...

hp-country-locator-portlet

Actions
Loading...
Country/Region: Flag Malaysia

hp-detect-load-my-device-portlet

Actions
Loading...