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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c05869065

Version: 1

Advisory: HP EliteOne 1000 G1 - Connected Devices and Cables Stick Out Further Than Expected

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 04-Jan-2018

Last updated : 04-Jan-2018

DESCRIPTION
When devices or cables are plugged into the EliteOne 1000 G1 rear and side I/O ports, they stick out more than on other similar systems. This is a result of the tapered design of the rear cover and has no impact on the device connectivity or performance.
Figure : More of the device plug shield is visible than might be expected
 More of the device plug shield is visible than might be expected

SCOPE
Information in this document applies to the following:
Computers:
  • HP EliteOne 1000 G1 23.8-in All-in-One Business PC
  • HP EliteOne 1000 G1 23.8-in All-in-One Business PC
  • HP EliteOne 1000 G1 23.8-in Touch All-in-One Business PC
  • HP EliteOne 1000 G1 23.8-in Touch All-in-One Business PC
  • HP EliteOne 1000 G1 27-in 4K UHD All-in-One Business PC
  • HP EliteOne 1000 G1 27-in 4K UHD All-in-One Business PC
  • HP EliteOne 1000 G1 34-in Curved All-in-One Business PC
  • HP EliteOne 1000 G1 34-in Curved All-in-One Business PC
  • HP EliteOne 1000 G1 All-in-One Business PC
RESOLUTION
This is normal for the Elite 1000 G1 series PCs. It has no impact on the performance of connected devices.

Hardware platforms affected : HP EliteOne 1000 G1 23.8-in All-in-One Business PC, HP EliteOne 1000 G1 23.8-in All-in-One Business PC, HP EliteOne 1000 G1 23.8-in Touch All-in-One Business PC, HP EliteOne 1000 G1 23.8-in Touch All-in-One Business PC, HP EliteOne 1000 G1 27-in 4K UHD All-in-One Business PC, HP EliteOne 1000 G1 27-in 4K UHD All-in-One Business PC, HP EliteOne 1000 G1 34-in Curved All-in-One Business PC, HP EliteOne 1000 G1 34-in Curved All-in-One Business PC

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA05869065

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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