HP PageWide Pro 700 series - "Printing System Problem" error message displays on front panel during setup at 64%

On rare occasions a “Printing System Problem” error message is displayed on front panel during setup, which interrupts the initialization process at 64% complete.

If the user sees this message displayed during the initial (first time) setup of the printer, power cycle the printer by unplugging the printer from the power outlet and then plugging it back in. Once the unit has completed initialization, this issue should not be seen again.

HP is investigating changes than may correct this issue in future firmware upgrades.

The following products can exhibit the symptoms listed above:

Product models:

• HP PageWide Pro MFP 750 series
• HP PageWide Pro MFP 772 series
• HP PageWide Pro MFP 777 series
• HP PageWide Managed P75050dn
• HP PageWide Managed P75050dw
• HP PageWide Pro Managed MFP 77740z
• HP PageWide Pro Managed MFP 77750z
• HP PageWide Pro Managed MFP 77760z
• HP PageWide Pro Managed MFP 77740zs
• HP PageWide Pro Managed MFP 77750zs
• HP PageWide Pro Managed MFP 77760zs

Product numbers:

• Y3Z47A
• A7W97
• W1B31
• Y3Z54
• Y3Z59
• W1B39
• W1B37
• W1B38
• W1B40
• W1B41
• W1B42
• Y3Z44
• Y3Z46

This issue is not constrained to a specific range of serial numbers.