HP PageWide Pro 700 series - "Format Problem" error displays on front panel when trying to print from USB thumb drive
Issue Description
This issue may appear if there is a bad or corrupted thumb drive in the rear port of the printer and the user tries to print a file from a thumb drive in the front USB port. A “Format Problem” error message displays on the front panel.
Workaround/Solution
Remove any USB thumb drive that is plugged into the rear port.
Product Numbers
The following products can exhibit the symptoms listed above:
Product models:
HP PageWide Pro 750dw
HP PageWide Pro Managed 75050dw
HP PageWide Pro MFP 772 series
HP PageWide Pro MFP 777 series
HP PageWide Pro Managed MFP 77740z
HP PageWide Pro Managed MFP 77750z
HP PageWide Pro Managed MFP 77760z
HP PageWide Pro Managed MFP 77740zs
HP PageWide Pro Managed MFP 77750zs
HP PageWide Pro Managed MFP 77760zs
Product numbers:
Y3Z47A
A7W97
W1B31
Y3Z54
Y3Z59
W1B39
W1B37
W1B38
W1B40
W1B41
W1B42
Y3Z44
Y3Z46
Serial Numbers
This issue is not constrained to a specific range of serial numbers.