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HP Customer Support - Knowledge Base

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HP Sprocket App - Print Issues after Enabling Reveal

This document is for Android mobile and Apple iOS devices with the HP sprocket app.
After enabling the Reveal feature on the HP sprocket app, each print job might take longer to print and the print quality might be less than expected. To print more quickly and improve print quality, you can temporarily disable the Reveal feature on the HP sprocket app, and then resend the print job.
note:
After you disable Reveal, the HP sprocket app cannot add additional content to your photos.
  1. Turn on the Sprocket.
  2. On your mobile device, open the HP sprocket app.
  3. Tap the Menu icon , and then tap sprocket.
  4. Tap App Settings.
    Tapping App Settings
  5. Tap the toggle to the Off position to disable Reveal.
  6. Resend the print job.
    If disabling the feature did not resolve the print performance issue, go to Improving Print Quality.

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Country/Region: Flag Malaysia

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