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Samsung MultiXpress MFP SL-K4250-K4350, Color MFP SL-X4220-X4300 - Understanding Display Messages

Messages appear on the control panel display to indicate the printer’s status or errors. Refer to the tables below to understand the messages and their meaning, then correct the problem, if necessary. Messages and their explanations are listed in alphabetical order.
  note:
  • If a message is not in the table, reboot the power and try the printing job again. If the problem persists, contact:
  • Search for the contents of display message on the support site.
  • Some messages might not appear on the display depending on the options or models.
  • [color]: Indicates the color of toner or imaging unit.
  • [tray number]: Indicates the tray number.
  • [media type]: Indicates the media type.
  • [media size]: Indicates the paper size.
  • [error number]: Indicates the error number.
Message
Meaning
Suggested solutions
Check whether the pieces of paper remain in the paper path.
There is a problem in the paper path.
Remove the pieces of paper remain in the paper path. If the problem persists, contact HP Customer Support.
Did not supply enough toner. Remove seal tape of toner cartridge or shake it. Call for service if the problem persists.
The printer cannot detect a toner cartridge. Or not removed seal tape of toner cartridge.
Remove the sealing tape from the toner cartridge. Refer to the Quick Install Guide.
Door is open. Close it.
The door is not securely latched.
Close the door until it locks into place.
End of life, replace with new imaging unit.
The indicated imaging unit has reached its estimated imaging unit lifea.
Replace the imaging unit with a Samsung genuine imaging unit.
End of life, replace with new toner cartridge.
The indicated toner cartridge has reached its estimated cartridge lifea.
Replace the toner cartridge with a Samsung genuine toner cartridgeb, see Replacing the other cartridge.
Engine System Failure [error number]: Turn off then on.
There is a problem in the engine system.
Turn the printer off and back on again. If the problem persists, contact HP Customer Support.
Fuser Unit Failure [error number]: Turn off then on.
There is a problem in the fuser unit.
Turn the printer off and back on again. If the problem persists, contact HP Customer Support.
Fuser Failure [error number]: Turn off then on. Call for service if the problem persists.
[HCF number] cassette is pulled out. Insert it properly.
The HCF is not securely latched.
Close the HCF until it locks into place.
HCF [number] door is open. Close it.
The HCF door is not securely latched.
Close the HCF door until it locks into place.
[HCF number] is not installed. Install the tray.
The HCF is not properly installed.
Reinstall the HCF. If the problem persists, contact HP Customer Support.
HDD System Failure [error number]: Turn off then on. Call for service if the problem persists.
There is a problem in the hard disk.
Turn the printer off and back on again. If the problem persists, contact HP Customer Support.
HDD System Failure [error number]: Call for service.
HDD Error [Error number]. Check users guide.
Imaging Unit Failure: [error number]. Install imaging unit again.
The imaging unit is not installed.
Install the imaging unit. If it is already installed, try to reinstall the imaging unit. If the problem persists, contact HP Customer Support.
Imaging unit Failure: [error number]. Call for service.
There is a problem in the imaging unit.
Turn the printer off and back on again. If the problem persists, contact HP Customer Support.
Imaging unit Failure: [error number]. Please turn off then on.
There is a problem in the imaging unit.
Turn the printer off and back on again. If the problem persists, contact HP Customer Support.
Imaging unit is not compatible. Check users guide.
The imaging unit installed is not for the printer.
Install a Samsung-genuine imaging unit, designed for the printer, see Available consumables.
Imaging unit is not installed. Install the unit.
The imaging unit is not installed or the imaging unit is not properly installed.
Install the imaging unit. If it is already installed, try to reinstall the imaging unit. If the problem persists, contact HP Customer Support.
Install toner cartridge.
The toner cartridge is not installed or the toner cartridge is not properly installed.
Install the toner cartridge. If it is already installed, try to reinstall the toner cartridge. If the problem persists, contact HP Customer Support.
Input System Failure [error number]: Check [HCF number] connection.
There is a problem in the HCF
Open and close the HCF. If the problem persists, contact HP Customer Support.
Input System Failure [error number]: Check [tray number] connection.
There is a problem in the tray.
Open and close the tray. If the problem persists, contact HP Customer Support.
Input System Failure [error number]: Pull [HCF number] out and insert it.
There is a problem in the HCF.
Open and close the HCF. If the problem persists, contact HP Customer Support.
Input System Failure [error number]: Pull [tray number] out and insert it.
There is a problem in the tray.
Open and close the tray. If the problem persists, contact HP Customer Support.
Lamp Failure: [error number]. Open the door, then close it. Call for service if the problem persists.
There is a problem in the lamp.
Open the door, then close it. If the problem persists, contact HP Customer Support.
Load [tray number] with [Letter], [Plain] paper.
The paper size specified in the printer properties does not match the paper being loaded.
Load the correct paper in the tray.
LSU Failure: [error number]. Turn off then on. Call for service if the problem persists.
There is a problem in the LSU.
Turn the printer off and back on again. If the problem persists, contact HP Customer Support.
Motor Failure: [error number]. Turn off then on. Call for service if the problem persists.
There is a problem in the motor system.
Turn the printer off and back on again. If the problem persists, contact HP Customer Support.
MSOK Failure [error number]. Call for service and Change MSOK.
There is a problem in the engine system.
Turn the printer off and back on again. If the problem persists, contact HP Customer Support.
MSOK Failure [error number]. Call for service.
There is a problem in the engine system.
Turn the printer off and back on again. If the problem persists, contact HP Customer Support.
Network cable is disconnected. Check it.
The printer is not connected with a network cable.
Connect the printer to the network with a network cable.
Original paper jam in the exit area of scanner.
The originals are jammed in dual scan document feeder.
Clear the jam.
Original paper jam inside the scanner.
The originals are jammed in dual scan document feeder.
Clear the jam, see Original paper jam inside of scanner.
Paper in all output bins is full. Remove printed paper.
The output tray is full.
Remove papers from the output tray, the printer resumes printing.
Paper in output bin is full. Remove printed paper.
The output tray is full.
Remove papers from the output tray, the printer resumes printing.
Paper is empty in [HCF number]. Load paper.
There is no paper in the HCF.
Load paper in the HCF.
Paper is empty in [tray number]. Load paper.
There is no paper in the tray.
Load paper in the tray.
Paper is low in [HCF number]. Load paper.
Running out of paper in the HCF.
Load paper in the HCF.
Paper is low in [tray number]. Load paper.
Running out of paper in the tray.
Load paper in the tray.
Paper Jam at the bottom of duplex path.
Paper has jammed during duplex printing.
Clear the jam, see Paper jam bottom of duplex path (jam duplex registration).
Paper Jam at the top of duplex path.
Paper has jammed during duplex printing.
Clear the jam, see Paper jam at the top of duplex path (jam duplex return, jam duplex 1).
Paper Jam in exit area.
Paper has jammed in the exit area.
Clear the jam, see Paper jam in exit area (jam exit face down).
Paper Jam inside of printer.
Paper has jammed inside of the printer.
Clear the jam, see Paper jam inside the printer (jam feed 1, jam feed 2) or Paper jam inside the printer (jam feed 3, jam feed 4).
Paper Jam in HCF [tray number].
Paper has jammed in the feeding area of the HCF.
Clear the jam, see Paper jam in tray 3, 4.
Paper jam in Tray 1.
Paper has jammed in the feeding area of the tray.
Clear the jam, see Paper jam in tray 1, 2.
Paper jam in Tray 2.
Clear the jam, see Paper jam in tray 1, 2.
Paper jam in Tray 3.
Clear the jam, see Paper jam in tray 3, 4.
Paper jam in Tray 4.
Clear the jam.
Paper jam in [tray number] or tray door is open.
Paper has jammed in the feeding area of the tray or tray door is open.
Clear the jam, see Paper jam in tray 1, 2.
Paper jam in MP tray.
Paper has jammed in the feeding area of the tray.
Clear the jam.
Paper jam or paper empty in tray.
Paper has jammed in the tray or there is no paper.
Clear the jam, see Paper jam in the multipurpose tray.
PPM data is incorrect. Call for service & change MSOK.
There is a problem in the ppm data.
Turn the printer off and back on again. If the problem persists, contact HP Customer Support.
Prepare new imaging unit.
The estimated lifea of the imaging unit is close.
Prepare a new imaging unit for a replacement.
Prepare new toner cartridge.
The estimated cartridge lifea of toner is close.
Prepare a new cartridge for a replacement. Temporarily increase the printing quality by redistributing the toner, see Redistributing toner.
Replace with new toner cartridge.
The indicated toner cartridge has almost reached its estimated cartridge lifea.
Replace the toner cartridge for the best print quality when this message appears. Using a cartridge beyond this stage might result in printing quality issues, see Replacing the toner cartridge.
If the printer stops printing, replace the toner cartridge, see Replacing the toner cartridge.
Replace with new imaging unit.
The indicated imaging unit has almost reached its estimated imaging unit lifea.
Replace the imaging unit for the best print quality when this message appears. Using an imaging unit beyond this stage might result in printing quality issues.
Replace with new fuser unit.
The life of the fuser unit expires totally.
Replace the fuser unit with a Samsung genuine fuser unit, contact HP Customer Support.
Replace with new transfer roller.
The life of the transfer roller expires totally.
Replace the transfer roller with a Samsung genuine fuser unit, contact HP Customer Support.
Replace with new [tray number] pickup roller.
The life of the tray pickup roller expires totally.
Replace the tray pickup roller with a Samsung genuine pickup roller, contact HP Customer Support.
Scanner locked or another problem occurred.
The CCD (Charged Couple Device) lock has been locked.
Unlock the CCD lock. Or turn the printer off and back on again. If the problem persists, contact HP Customer Support.
Scan System Failure [error number]: Turn off then on.
There is a problem in the scan system.
Turn the printer off and back on again. If the problem persists, contact HP Customer Support.
Sensor Failure: [error number]. Turn off then on. Call for service if the problem persists.
There is a problem in the sensor system.
Turn the printer off and back on again. If the problem persists, contact HP Customer Support.
Shake [color] toner cartridge.
Small amount of toner is left in the indicated cartridge.
Temporarily increase the printing quality by redistributing the toner, see Redistributing toner.
If the problem persists, contact HP Customer Support.
The clock became initial time. Set a time again.
The time setting of printer is initialized.
Set the time setting in Printer Setup.
The IPv4 address assigned to wireless LAN conflicts with that of other system. Check it.
The IPv4 address is used elsewhere (wireless LAN).
Check the IPv4 address or obtain a new IP address.
The IPv6 address assigned to wireless LAN conflicts with that of other system. Check it.
The IPv6 address is used elsewhere (wireless LAN).
Check the IPv6 address or obtain a new IP address.
The room temperature is not suitable for this set use. Please adjust room temperature.
The printer is in a room with improper room temperature.
Adjust room temperature, see Adjustment.
This IP address conflicts with that of other system. Check it.
The IP address is used elsewhere.
Check the IP address or obtain a new IP address.
Toner Cartridge Failure: [error number]. Call for service.
There is a problem in the toner cartridge.
Turn the printer off and back on again. If the problem persists, contact HP Customer Support.
Toner cartridge is not compatible. Check users guide.
The imaging unit installed is not for the printer.
Install a Samsung genuine imaging unit, designed for the printer, see Available consumables.
TR Failure: [error number]. Install transfer roller again.
The transfer roller is not installed.
Install the transfer roller. If it is already installed, try to reinstall the transfer roller. If the problem persists, contact HP Customer Support.
Tray failure [error number]. Check Tray connection.
The tray is not securely connected.
Reinstall the tray. If the problem persists, contact HP Customer Support.
Tray failure [error number]. Pull [tray number] out and insert it. Call for service if the problem persists.
The tray is not securely connected.
Reinstall the tray. If the problem persists, contact HP Customer Support.
[tray number] is not installed. Install the tray.
The tray is not properly installed.
Reinstall the tray. If the problem persists, contact HP Customer Support.
[tray number] cassette is pulled out. Insert it properly.
The tray is not securely latched.
Close the tray until it locks into place.
[tray number] door is open. Close it.
The tray door is not securely latched.
Close the tray door until it locks into place.
UI System Failure: [error number]. Call for service.
There is a problem in the UI system.
Turn the printer off and back on again. If the problem persists, contact HP Customer Support.
802.1x authentication failed. Please contact the System Administrator.
Fail to authenticate.
Check the network authentication protocol. If the problem persists, contact HP Customer Support.
a. Estimated cartridge life means the expected or estimated cartridge, which indicates the average capacity of printouts and is designed pursuant to ISO/IEC 19752. The number of pages might be affected by the percentage of image area, operating environment, printing interval, media type and media size.
b. When the toner cartridge has reached its end of life, the printer will stop printing. Choose to stop or continue printing from the SyncThru™Web Service. (Settings > Printer Settings > System > Setup > Supplies Management > Toner Cartridge Stop) or Samsung Easy Printer Manager (Device Settings > System > Supplies Management > Toner Cartridge Stop). Turning off this option and continuing to print might damage the device's system.

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