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Welcome to HP Customer Support

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  • Information
    Important Print Security Update

    HP was recently made aware of a vulnerability in certain inkjet printers by a third-party researcher. HP has updates available for download to address the vulnerability. Details and more information are available in the Security Bulletin

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Samsung Laser Printers - Paper Jam in the Tray (Jam 0)

  note:
The most common cause of paper jams is the paper; please check the user manual to make sure the media being used is recommended for the printer. Also, make sure the printer and driver settings match the paper type.
When the printer displays Jam 0, paper has failed to pass through the first sensor. Choose the best printer configuration in the following table for instructions:

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Ask the community!


Support Forum

Support Forum

Join the conversation! Find Solutions, ask questions, and share advice with other HP product owners. Visit now


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Country/Region: Flag Malaysia

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