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Welcome to HP Customer Support

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  • Information
    Important Print Security Update

    HP was recently made aware of a vulnerability in certain inkjet printers by a third-party researcher. HP has updates available for download to address the vulnerability. Details and more information are available in the Security Bulletin

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HP PCs - Installing Drivers Manually in Windows

This document applies to HP computers with Windows.
If you have attempted to download and install a driver from the HP Support site and were unable to run the .exe file, this document offers instructions for installing the driver manually.
Use the following steps to install the driver manually:
  1. From the Desktop, open File Explorer.
  2. Open the C: drive.
  3. Open the SwSetup folder.
  4. Open the driver folder. It should be in the following format: spXXXXX.
  5. Open the Setup file, and then follow the on-screen instructions to install the driver.
For more information on installing drivers, see Downloading or Updating Software and Drivers for HP Computers.

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Ask the community!


Support Forum

Support Forum

Join the conversation! Find Solutions, ask questions, and share advice with other HP product owners. Visit now


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Country/Region: Flag Malaysia

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