HP LaserJet Managed MFP E72525-E72535, E77822-E77830, E78323-E78330 - 13.B2, 13.A3, 13.A8 jam error in tray 2 or tray 3

Use the following procedure to check for paper in all possible jam locations related to tray 2 or tray 3. When a jam occurs, the control panel displays a message and an animation that assists in clearing the jam.

• 13.B2.A2 Jam in right door
• 13.B2.D2 Jam in tray 2
• 13.A3.A3
• 13.A3.D3
• 13.A8.A2 Jam in tray 2
• 13.A8.D2 Jam in tray 2

In addition to the instructions provided in this document, you can view the following video of how to clear a paper jam in tray 2 or tray 3.

note:

The printer models referenced in this video might be different from your printer model, but the steps to clear the jam are the same.

note:

The procedure to clear a paper jam in Tray 3 is the same as for Tray 2. Only Tray 2 is shown here.

  caution:

The fuser can be hot while the printer is in use. Wait for the fuser to cool before handling it.

1. Open the right door.
   Figure : Open the right door

   
2. Gently remove any jammed paper from inside the right door.
   Figure : Remove jammed paper from the right door

   
3. Close the right door.
   Figure : Close the right door

   
4. Open the tray.
   Figure : Open the tray

   
5. Gently remove any jammed or damaged paper from the tray.
   Figure : Removed damaged sheets from the tray

   
6. Close the tray. Printing automatically resumes.
   Figure : Close the tray