hp-support-head-portlet

Actions
Loading...
HP Customer Support - Knowledge Base

hp-contact-secondary-navigation-portlet

Actions
Loading...

hp-share-print-widget-portlet

Actions
Loading...
  • Information

    Fix and resolve Windows 10 update issue on HP Computer or Printer. Click here

    Information
    Create an HP account today!

     Connect with HP support faster, manage all of your devices in one place, view warranty information and more. Learn more​

hp-concentra-wrapper-portlet

Actions
Loading...

HP LaserJet Enterprise 500 Color MFP M575 - Connect the printer to a network using a network cable and install the software (Windows)

Configure the IP address

  1. Make sure the printer is turned on and that the Ready message displays on the printer control-panel display.
  2. Connect the network cable to the printer and to the network.
  3. Wait for 60 seconds before continuing. During this time, the network recognizes the printer and assigns an IP address or host name for the printer.
  4. Locate the printer’s IP address using the following steps:
    note:
    The steps to find the printer IP address vary depending on the control-panel type. Refer to the table below to determine your control-panel type.
    • FutureSmart 3: From the Home screen on the printer control panel, touch the Network button to identify the printer IP address or host name.
    • FutureSmart 4: From the Home screen on the printer control panel, touch the Information icon, and then touch the Network button to identify the printer IP or host name.
    If you are unable to locate the printer’s IP address on the printer control panel, you can find the IP address or host name by printing a configuration page. Follow these steps to print a configuration page:
    note:
    The steps vary according to the control panel.
    FutureSmart 3
    FutureSmart 4
    FutureSmart 3
    1. From the Home screen on the printer control panel, scroll to and touch the Administration button.
    2. Open the following menus:
      • Reports
      • Configuration/Status Pages
      • Configuration Page
    3. Touch the View button to view the information on the control panel, or touch the Print button to print the pages.
    4. Find the IP address on the Jetdirect page.
      • IPv4: If the IP address is 0.0.0.0, or 192.0.0.192, or 169.254.x.x, you must manually configure the IP address. Otherwise, the network configuration was successful.
      • IPv6: If the IP address begins with "fe80:", the printer should be able to print. If not, you must manually configure the IP address.
      Figure : Jetdirect page
    FutureSmart 4
    1. From the Home screen on the printer control panel, scroll to and select Reports.
    2. Select Configuration/Status Pages.
    3. Select Configuration Page.
    4. Touch Print to print the configuration and Jetdirect pages.
    5. If you connected the printer to a network, find the IP address on the Jetdirect page.
      • IPv4: If the IP address is 0.0.0.0, or 192.0.0.192, or 169.254.x.x, you must manually configure the IP address. Otherwise, the network configuration was successful.
      • IPv6: If the IP address begins with "fe80:", the printer should be able to print. If not, you must manually configure the IP address.
      Figure : Jetdirect page

Install the software

  1. Close all programs on the computer.
  2. Install the software from the CD.
  3. Follow the on-screen instructions.
  4. When prompted, select the Connect through a wired network option.
  5. From the list of available printers, select the one that has the correct IP address. If the printer is not listed, manually enter the printer's IP Address, Host Name, or Hardware Address.
  6. At the end of the installation, click the Finish button, or click the More Options button to install more software or configure basic digital sending features for the printer.
  7. Print a page from any program to make sure that the software is correctly installed.

hp-feedback-input-portlet

Actions
Loading...

hp-feedback-banner-portlet

Actions
Loading...

hp-country-locator-portlet

Actions
Loading...
Country/Region: Flag Malaysia

hp-detect-load-my-device-portlet

Actions
Loading...