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HP PCs - Cyberlink Power Media Player Does Not Play Media (Windows 10)

Cyberlink Power Media Player exhibits several issues when attempting to play media. These issues are exhibited on all HP PCs that are shipped with Windows 10.
The computer may exhibit one or more of the following symptoms:
  • No image is displayed.
  • No audio is heard.
  • CD/DVD discs and Media files cannot be played.
  • When Cyberlink Power Media Player is closed, it cannot be re-launched.
To resolve this issue, perform the procedures listed below.
Step 1: Uninstall Cyberlink Power Media Player:
  1. Open Control Panel and select Programs.
  2. Select Apps and features.
  3. Choose Cyberlink Power Media Player or Cyberlink PowerDVD from the program list.
  4. Follow the on screen instructions to uninstall the software.
Option 1: Reinstall Power Media Player from Recover Manager:
  1. Type HP Recovery Manager in the Search field.
  2. Click on HP Recovery Manager in the results field.
  3. Select Reinstall drivers and/or Applications.
  4. Locate and select Cyberlink Power Media Player or Cyberlink PowerDVD from the list.
  5. Click on the Install button.
  6. Follow the on screen instructions to install the software.
  7. Restart the computer when the installation is complete.
Option 2: Download and install the following SoftPaq to upgrade the Power Media Player software:
SoftPaq Description
Release Notes
Download SoftPaq
Power Media Player Software
Version: 14.0.1.5418B
Revision: A

NOTE: A more recent version of this software may be available. Check for updated drivers and software for your computer at http://www.hp.com/.

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