Step one: Reset the date and time
Whenever the printer is turned off and then turned on again, set the time and date on the control panel.
Step two: Ensure the formatter cables are properly seated
Use the following steps to ensure that the formatter cables are firmly seated on the formatter.
- Turn off the printer.
Figure : Power button
- Disconnect the power cord and interface cable.
warning:
To avoid damage to the product, turn the product off, wait five seconds, and then remove the power cord before attempting to service the product.
Figure : Location of the power cord and interface cable
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Remove the right-side panel by sliding it towards the rear of the product to unlatch it.
Figure : Right-side panel
- Check the seven formatter cables to ensure they are securely seated.
Figure : Need a new graphic
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Reinstall the right-side panel. Align the tabs on the panel with the slots in the product, and push the panel toward the front of the product until it latches into place.
Figure : Right-side panel
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Reconnect the interface cable and the power cord.
Figure : Power cord and interface cable
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Turn the printer on.
Figure : Power button
Step three: Replace the formatter
If the error message continues after completing the above steps, contact a local authorized HP dealer or service representative for service to replace the formatter.
