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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c04217206

Version: 1

HP ProBook 6560b Notebook PCs - Serial Port Is Only Active in DOS When the Computer Is Docked

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 26-Mar-2014

Last updated : 27-Mar-2014

DESCRIPTION
In a DOS environment, the serial port is only active when the computer is docked. The serial port does not function when the computer is undocked.

sourceInformation

SCOPE
Information in this document applies to the following:
Computers:
  • HP ProBook 6560b Notebook PC
Operating Systems:
  • FreeDOS
RESOLUTION
To resolve this issue, download and install the following SoftPaq:
SoftPaq Description
Release Notes
Download SoftPaq
HP Notebook System BIOS Update
Version: F.28
  note:
A more recent version of this software may be available. Check for newer versions at http://www.hp.com/.

Hardware platforms affected : HP ProBook 6560b Notebook PC

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA04217206

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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