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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c04211962

Version: 1

HP EliteBook 8440p Notebook PCs - No Audio After Undocking Computer

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 20-Mar-2014

Last updated : 20-Mar-2014

DESCRIPTION
The computer does not produce audio after detaching the computer from the docking station. This only occurs when the computer is powered on while being undocked and then the DP-to-HDMI cable is connected directly to the computer.

SCOPE
Information in this document applies to the following:
Computers:
  • HP EliteBook 8440p Notebook PC
Operating Systems:
  • Microsoft Windows 7 Enterprise (64-bit)
RESOLUTION
To resolve this issue, download and install the following SoftPaq:
SoftPaq Description
Release Notes
Download SoftPaq
HP Notebook System BIOS Update
Version: F.23
note:
A more recent version of this software may be available. Check for newer versions at http://www.hp.com/.

Hardware platforms affected : HP EliteBook 8440p Notebook PC

Operating systems affected : Microsoft Windows 7 Enterprise (64-bit) (deleted)

Software affected : Not applicable

Support Communication Cross Reference ID : IA04211962

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration.The information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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