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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c04174428

Version: 1

HP ZBook 15-inch Mobile Workstation Notebook PCs - Video Memory Test Fails when 512MB of RAM Selected

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 06-Mar-2014

Last updated : 05-Apr-2018

DESCRIPTION
The UEFI System diagnostics report displays video memory test failure when 512MB of RAM is selected.
Figure 1: Video Memory Check
Video Memory Check : FAILED

SCOPE
Information in this document applies to the following:
Computers:
  • HP ZBook 15-inch Mobile Workstation
RESOLUTION
To resolve this issue, download and install the following SoftPaq:
SoftPaq Description
Release Notes
Download SoftPaq
HP PC Hardware Diagnostics UEFI
Version: 5.4.1.0
Revision: 1.0
A more recent version of this software may be available. Check for newer versions at http://www.hp.com/.

Hardware platforms affected : HP ZBook 15 Mobile Workstation

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA04174428

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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