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HP Customer Support - Knowledge Base

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Fix and resolve Windows 10 update issue on HP Computer or Printer. Click here

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Audio or sound issues? Try our automated HP Audio check!

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Fix HP Printer issue on macOS
A [software component] will damage your computer message displays when printing or while installing - Click Here

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HP 14-d031la Notebook PC Product Specifications

Hardware

Software

Hardware

Product Name	14-d031la
Product Number	F4H16LA
Microprocessor	2.0GHz Intel Celeron N2810 Processor
Microprocessor Cache	1MB L2 Cache
Memory	4GB DDR3L SDRAM (1 DIMM)
Memory Slots	2 user accessible
Video Graphics	Intel HD graphics
Display	14.0-inch diagonal HD BrightView LED-backlit touchscreen display (1366 x 768)
Hard Drive	500GB 5400RPM hard drive
Multimedia Drive	SuperMulti DVD burner
Network Card	10/100BASE-T Ethernet LAN (RJ-45 connector)
Wireless Connectivity	1x1 802.11b/g/n WLAN
Sound	HD Audio with stereo speakers
Keyboard	Full-size island-style keyboard
Pointing Device	Touchpad supporting multi-touch gestures with on/off button
External Ports	Multi-format digital media card reader for Secure Digital cards 1 SuperSpeed USB 3.0 2 Universal Serial Bus (USB) 2.0 1 HDMI 1 VGA (15-pin) 1 RJ-45 (LAN) 1 Headphone-out/microphone-in combo jack
Dimensions	2.95cm (H) x 34.6cm (W) x 24.0cm (D)
Weight	2300g
Power	45W AC adapter 3-cell 31WHr 2.8Ah lithium-ion polymer battery
ID Mech Description	Front facing HP TrueVision HD Webcam with integrated digital microphone

Software

Operating System:
Windows 8.1 (64-bit)

Communication Chat:
Skype Cyberlink YouCam DE: Chat live and capture video or photos. Be yourself or a favorite avatar!

Games:
Microsoft Games: (Solitaire, Mahjong, FreshPaint, Taptiles, Wordament) Start enjoying the Windows 8 experience right out of the box. HP Exclusive! 10 free game rental sessions of Plants vs. Zombies. Your HP Touch PC also comes preloaded with two FREE games – Build-a-lot, and Bounce Symphony, and HP Games.

HP Help Support:
HP Support Assistant: Helps you maintain the performance of your PC and resolve problems with automated updates and tune-ups, built-in diagnostics, and guided assistance. HP User Guide HP Utility Center

Shopping Services:
Netflix: Watch movies and TV online or via DVDs with subscription.

Books, Music, Photos, and Videos:
Amazon Kindle for Windows 8 Windows Essentials: Movie Maker; SkyDrive; Photo Gallery CyberLink Media Suite CyberLink Power2Go CyberLink LabelPrint HP Connected Photo powered by Snapfish: Sync photos across your PC, smartphone, and tablet. Crop, rotate, add captions, and more. Then share in seconds with friends and family through your social networks. Picture the fun CyberLink PowerDVD: Upgrade your video watching experience with CyberLink’s TrueTheater technology including enhanced lighting features and improved audio quality. Adobe Shockwave Player HP Connected Music: Access multiple music sources from one location with HP Connected Music. Listen to radio stations and broadcasts from all over the world with TuneIn Radio and integrate your music library and leading music services in a single, unique application.

Books, Music, Photos, and Videos:

Amazon Kindle for Windows 8

Windows Essentials: Movie Maker; SkyDrive; Photo Gallery

CyberLink Media Suite

CyberLink Power2Go

CyberLink LabelPrint

HP Connected Photo powered by Snapfish: Sync photos across your PC, smartphone, and tablet. Crop, rotate, add captions, and more. Then share in seconds with friends and family through your social networks. Picture the fun

CyberLink PowerDVD: Upgrade your video watching experience with CyberLink’s TrueTheater technology including enhanced lighting features and improved audio quality.

Adobe Shockwave Player

HP Connected Music: Access multiple music sources from one location with HP Connected Music. Listen to radio stations and broadcasts from all over the world with TuneIn Radio and integrate your music library and leading music services in a single, unique application.

Productivity Tools:
7-zip: File Archive Utility HP ePrint Box: Simple, secure sharing from nearly anywhere. Buy Office: The most powerful Office yet. Your content when and where you need it. Getting Started with Windows 8: HP’s application makes it fun & easy to get to know Windows 8. Let us help you learn the basics of navigating the new Start Screen, powering off your device, and additional tips and tricks through helpful step by step videos.

Productivity Tools:

7-zip: File Archive Utility

HP ePrint

Box: Simple, secure sharing from nearly anywhere.

Buy Office: The most powerful Office yet. Your content when and where you need it.

Getting Started with Windows 8: HP’s application makes it fun & easy to get to know Windows 8. Let us help you learn the basics of navigating the new Start Screen, powering off your device, and additional tips and tricks through helpful step by step videos.

Security Protection:
McAfee: Free 30-day Trial of McAfee LiveSafe service included. McAfee LiveSafe service enriches your digital life by protecting your data, identity and all your devices so you can connect with confidence. HP SimplePass: Access online accounts with a single password or PIN. HP Recovery Manager: Recover, restore, and create recovery media for, your PC.

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