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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c04027033

Version: 1

HP ZBook 15-Inch, 17-Inch Mobile Workstation - Apple Devices Do Not Connect to the Computer

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 26-Nov-2013

Last updated : 26-Nov-2013

DESCRIPTION
User may experience some functional loss when connecting Apple devices via Thunderbolt connections. Issues may range from unrecognized devices to device failure when system hibernates.

SCOPE
Information in this document applies to the following:
Computers:
  • HP ZBook 15-inch Mobile Workstation
  • HP ZBook 17-inch Mobile Workstation
RESOLUTION
Apple devices are not certified by Intel for use with a Windows-based PC. As such, HP does not support issues of decreased functionality when the user introduces Apple devices to the Thunderbolt connections.
The Apple Thunderbolt monitor will function as a display device when connected directly to the PC. Other connections may result in a faulty user experience.

Hardware platforms affected : HP ZBook 15 Mobile Workstation, HP ZBook 17 Mobile Workstation

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA04027033

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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