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Welcome to HP Customer Support

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  • Information
    Information regarding recent vulnerabilities

    HP is aware of the recent vulnerabilities commonly referred to as "Spectre" and "Meltdown". HP has published a security bulletin with patches for these issues and a list of impacted systems. We will continue to update the bulletin as more information becomes available and encourage customers to check the bulletin frequently.

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HP Split 13 m-000 x2 Notebook PCs - Default Setup Utility (BIOS) Settings Are Incorrect

The default Setup Utility (BIOS) settings for Secure Boot and Platform Key are incorrect. Secure Boot is Disabled and the Platform Key is Not Enrolled.
Information in this document applies to the following:
Computers:
  • HP Split 13-m000 x2 PC
Serial Number Range:
  • xxx326xxxx - xxx329xxxx
To resolve this issue, complete the following procedure:
  1. Boot into the Setup Utility (BIOS).
  2. Select System Configuration from the top menu. Under Boot Options, select Load HP Factory Default Keys.

  3. Select Yes.

  4. Press f10 to save the setting. Reboot into the Setup Utility (BIOS).
  5. Select System Configuration from the top menu. Under Boot Options, Select Secure Boot. Change Disabled to Enabled. Press f10 to save the setting.

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Country/Region: Flag Malaysia

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