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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c03617914

Version: 1

HP Notebook PCs - USB 3.0 Ports on 2012 Port Replicators Are Not Supported on Previous Generation Notebooks

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 02-Jan-2013

Last updated : 02-Jan-2013

DESCRIPTION
The USB 3.0 ports on the new 2012 Port Replicators are not supported on the previous generation of notebooks in the scope of affected models; all other functions are supported, however.

SCOPE
HP 6360t Mobile Thin Client
HP EliteBook 8440p Notebook PC
HP EliteBook 8460w Mobile Workstation
HP EliteBook 8540p Notebook PC
HP EliteBook 8560p Notebook PC
HP EliteBook 8560w Mobile Workstation
HP EliteBook 8760w Mobile Workstation
HP ProBook 6360b Notebook PC
HP ProBook 6440b Notebook PC
HP ProBook 6445b Notebook PC
HP ProBook 6450b Notebook PC
HP ProBook 6455b Notebook PC
HP ProBook 6465b Notebook PC
HP ProBook 6540b Notebook PC
HP ProBook 6545b Notebook PC
HP ProBook 6550b Notebook PC
HP ProBook 6560b Notebook PC
HP ProBook 6565b Notebook PC
RESOLUTION
The 2012 Port Replicators are fully compatible with the 2009 to 2011 products as shown in the affected models list. The newer docking solution performs with the same functionality as the previous generation but the 2012 docking station also has a USB 3.0 feature that is not useable by 2011 and earlier notebooks.
2011 and earlier docking stations did not have USB 3.0 support so there were no provisions in the notebook to route USB 3.0 signalling to the docking station.

Hardware platforms affected : HP 6360t Mobile Thin Client, HP EliteBook 8440p Notebook PC, HP EliteBook 8460w Mobile Workstation, HP EliteBook 8540p Notebook PC, HP EliteBook 8560p Notebook PC, HP EliteBook 8560w Mobile Workstation, HP EliteBook 8760w Mobile Workstation, HP ProBook 6360b Notebook PC, HP ProBook 6440b Notebook PC, HP ProBook 6445b Notebook PC, HP ProBook 6450b Notebook PC, HP ProBook 6455b Notebook PC, HP ProBook 6465b Notebook PC, HP ProBook 6540b Notebook PC, HP ProBook 6545b Notebook PC, HP ProBook 6550b Notebook PC, HP ProBook 6560b Notebook PC, HP ProBook 6565b Notebook PC

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA03482104

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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