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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c03604492

Version: 1

HP EliteBook and ProBook PCs - USB 3.0 Western Digital "My Passport" Hard Drive Not Detected

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 12-Dec-2012

Last updated : 12-Dec-2012

DESCRIPTION
Western Digital (WD) My Passport USB 3.0 500GB hard disk drive exhibits intermittent disconnects and reconnects while notebook accesses it.

SCOPE
HP EliteBook 2170p Notebook PC
HP EliteBook 8470p Notebook PC
HP EliteBook 8470w Mobile Workstation
HP EliteBook 8570p Notebook PC
HP ProBook 6470b Notebook PC
HP ProBook 6570b Notebook PC
RESOLUTION
To resolve this issue, download and install the WD universal firmware updater from the following site:
http://www.wdc.com/wdproducts/wdsmartwareupdate/firmware.asp?id=wdfMyPassport&os=WIN

Hardware platforms affected : HP EliteBook 2170p Notebook PC, HP EliteBook 8470p Notebook PC, HP EliteBook 8470w Mobile Workstation, HP EliteBook 8570p Notebook PC, HP ProBook 6470b Notebook PC, HP ProBook 6570b Notebook PC

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA03604428

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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