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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c03238959

Version: 1

HP Notebook PCs - USB Charging Port Temporarily Stops Functioning After Notebook Enters Sleep Mode

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 09-Mar-2012

Last updated : 09-Mar-2012

DESCRIPTION
The USB charging port on the notebook temporarily stops functioning after the notebook enters Sleep mode. This typically occurs when a USB pointing device attached to the port is clicked or moved.

SCOPE
All 2012 platform with USB Charging Support
RESOLUTION
This is a known design limitation when using a USB 1.x device to Wake on USB. When in the process of entering Sleep mode, clicking or moving the USB pointing device attached to the USB charging port will suddenly cause the USB charging port to stop functioning.
To resolve this isse, connect the USB pointing device to a different USB port. If the USB charging port must be used, do not touch the pointing device as the computer enters Sleep mode to prevent this issue from occuring.

Hardware platforms affected : HP EliteBook 2560p Notebook PC, HP EliteBook 2760p Tablet PC, HP EliteBook 8460p Notebook PC, HP EliteBook 8460w Mobile Workstation, HP EliteBook 8560p Notebook PC, HP EliteBook 8560w Mobile Workstation, HP EliteBook 8760w Mobile Workstation, HP ProBook 6460b Notebook PC, HP ProBook 6560b Notebook PC

Operating systems affected : Microsoft Windows Vista (32-bit) with Downgrade English OS Microsoft Windows XP Microsoft Windows XP Advanced Server Media Microsoft Windows XP Home Edition Microsoft Windows XP Pro 64-Bit Edition Microsoft Windows XP Professional Edition Microsoft Windows XP Tablet PC Edition

Software affected : Not applicable

Support Communication Cross Reference ID : IA03237009

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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