Error:

Javascript is disabled in this browser. This page requires Javascript. Modify your browser's settings to allow Javascript to execute. See your browser's documentation for specific instructions.

hp-support-head-portlet

Actions

Welcome to HP Customer Support

hp-contact-secondary-navigation-portlet

Actions

hp-hero-support-search

Actions

Examples: "DeskJet Ink Advantage 4670 paper jam", "EliteBook Folio 9480m bios update"

hp-share-print-widget-portlet

Actions

Information

Looking for Site Help?

Learn about the features of the HP Customer Support site and how to use them to meet your online support needs. Click Here

hp-concentra-wrapper-portlet

Actions

SUPPORT COMMUNICATION- SECURITY BULLETIN

Document ID: c02931414

Version: 2

HPSBPI02794 SSRT100542 rev.2 - Certain HP Photosmart Printers, Remote Denial of Service (DoS)

Notice:: The information in this security bulletin should be acted upon as soon as possible.

Release date : 27-Jun-2012

Last updated : 27-Jul-2017

Potential Security Impact:

Remote Denial of Service (DoS)

Source:HP, HP Product Security Response Team (PSRT)

VULNERABILITY SUMMARY

A potential security vulnerability has been identified with certain HP Photosmart printers. The vulnerability could be exploited remotely to create a Denial of Service (DoS).

Reference Number

CVE-2012-2017

SUPPORTED SOFTWARE VERSIONS*: ONLY impacted versions are listed.

HP Photosmart Wireless e-All-in-One Printer series - B110
HP Photosmart e-All-in-One Printer series - D110
HP Photosmart Plus e-All-in-One Printer series - B210
HP Photosmart eStation All-in-One Printer series - C510
HP Photosmart Ink Advantage e-All-in-One Printer series - K510
HP Photosmart Premium Fax e-All-in-One Printer series - C410

BACKGROUND

CVSS 2.0 Base Metrics

Reference	Base Vector	Base Score
CVE-2012-2017	(AV:N/AC:L/Au:N/C:N/I:N/A:C)	7.8

Information on CVSS is documented in HP Customer Notice: HPSN-2008-002.

RESOLUTION

HP has provided firmware updates to resolve this vulnerability. To obtain the updated firmware, go to the HP Software and Drivers page for your product and find the firmware update from the list of available software.

note:

Updates are not available for the following products. These products should be used on networks where the users are trusted.

HP Photosmart Ink Advantage e-All-in-One Printer series - K510
HP Photosmart Premium Fax e-All-in-One Printer series - C410

...

Third Party Security Patches: Third party security patches that are to be installed on systems running HP software products should be applied in accordance with the customer's patch management policy.

Support: For issues about implementing the recommendations of this Security Bulletin, contact normal HP Services support channel. For other issues about the content of this Security Bulletin, send an e-mail to hp-security-alert@hp.com.

Report: To report a potential security vulnerability with any HP supported product, send email to: hpsecurityalert@hp.com.

Subscribe: To initiate a subscription to receive future HP Security Bulletin alerts via Email, visit https://h41369.www4.hp.com/alerts-signup.php?lang=en&cc=US&jumpid=hpsc_profile.

Security Bulletin Archive: To view released Security Bulletins, search the HP Support Site for "security bulletin".

Software Product Category: The Software Product Category is represented in the title by the two characters following HPSB.

PI	HP Printing and Imaging
HF	HP Hardware and Firmware
ST	HP Storage Software
GN	HP General Software

Support: For further information, contact normal HP Services support channel.

Report: To report a potential security vulnerability with any HP supported product, send Email to: hp-security-alert@hp.com.

It is strongly recommended that security related information being communicated to HP be encrypted using PGP, especially exploit information.

To get the security-alert PGP key, please send an e-mail message as follows:

To: hp-security-alert@hp.com

Subject: get key

System management and security procedures must be reviewed frequently to maintain system integrity. HP is continually reviewing and enhancing the security features of software products to provide customers with current secure solutions.

"HP is broadly distributing this Security Bulletin in order to bring to the attention of users of the affected HP products the important security information contained in this Bulletin.HP recommends that all users determine the applicability of this information to their individual situations and take appropriate action.HP does not warrant that this information is necessarily accurate or complete for all user situations and, consequently, HP will not be responsible for any damages resulting from user's use or disregard of the information provided in this Bulletin.To the extent permitted by law, HP disclaims all warranties, either express or implied, including the warranties of merchantability and fitness for a particular purpose, title and non-infringement."

REVISION HISTORY : Version:1 (rev.1) - 27 June 2012 Initial release; Version:2 (rev.2) - 27 July 2017 Updated Note tag, shortened firmware install process, and added boilerplate reuse text.

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

hp-feedback-input-portlet

Actions

hp-online-communities-portlet

Actions

Ask the community!

Support Forum

Join the conversation! Find Solutions, ask questions, and share advice with other HP product owners. Visit now

hp-feedback-banner-portlet

Actions

hp-country-locator-portlet

Actions

Country:

Malaysia

hp-detect-load-my-device-portlet

Actions