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HP Customer Support - Knowledge Base

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  • Information
    Microsoft Support for Windows 7 ended on Jan 14, 2020

     

    - HP recommends that you begin the process of upgrading to Windows 10 if your computer has been tested by HP. For more information, click here.

     

     

    - If your computer is not compatible for upgrade to Windows 10, we can help to find the perfect computer for you. Check our Weekly deals!

     

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HP Photosmart Plus e-All-in-One Printer Series - The All-in-One Does Not Pick Up or Feed Paper from the Photo Tray

Issue

The product does not pick up or feed the paper from the photo tray. The product might make noises as though it is printing, but no paper moves through it.
A paper feed issue can occur for several reasons, such as dusty or contaminated paper rollers, the condition of the paper in the tray, or even issues with the product software.
IMPORTANT: You must follow these solutions in the order presented to resolve the issue.

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Country/Region: Flag Malaysia

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