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An 'Original Jam: Clear jam, and then press OK' Message Displays for HP Officejet Pro L7300, L7500, L7600, and L7700 All-in-One Printer Series

Issue

When you use the automatic document feeder (ADF) to copy, scan, or fax a document, the error message 'Original Jam: Clear jam, and then press OK' displays on the product control panel.
Experiencing frequent or recurring paper jams?
If you are looking for information on preventing a paper jam from recurring, you can skip to the prevention and cause sections in this document.

Video of clearing an ADF paper jam

The following video demonstrates the steps for clearing a paper jam in the automatic document feeder. Some steps in this video might not apply to your product.
The following video demonstrates steps to troubleshoot and to maintain the automatic document feeder (ADF). The product shown in this video might not look exactly like your product, but the steps are the same.
If you have trouble viewing the video or to view the video in a different size, click here to play the video on YouTube.

Solution one: Clear the paper jam

Follow these steps in the order presented to clear a paper jam from the ADF.

Step one: Remove any loose paper

Remove any loose paper from the ADF input and output trays.
  caution:
Do not remove jammed paper at this stage.

Step two: Check the rollers in the automatic document feeder (ADF)

  1. Press the Power button () to turn off the product.
  2. Disconnect the power cord from the rear of the product.
  3. Remove the ADF document feeder tray, and then lift the top cover of the ADF.
    Figure : Open the ADF cover
    Illustration of removing the input tray and lifting the top cover of the ADF.
  4. Remove the ADF cleanout part. With both hands, lift up on the two handles until the part unsnaps. Rotate and lift the ADF cleanout part, and then set it aside.
    Figure : Remove the ADF cleanout part
    Illustration of removing the ADF cleanout part
  5. Lift the green lever attached to the pick mechanism until it stays open by itself.
    Figure : Lift the green lever
    Illustration of lifting the green lever
  6. Check for jammed paper where the paper enters the ADF cleanout.
    Figure : Check the ADF cleanout
    Photograph of area where the paper enters the ADF cleanout
  7. Gently pull the paper out of the ADF cleanout.
    Figure : Remove the jammed paper
    Illustration of removing the jammed paper

Step three: Reinstall the ADF cleanout part

  1. Lower the green lever and the pick mechanism.
  2. Gently slide the ADF cleanout part back into its slot until the tabs click into place.
    Figure : Reinstall the ADF cleanout part
    Illustration of reinstalling the ADF cleanout part
  3. Make sure that the ADF cleanout tabs snap into place. If the ADF cleanout part is loose or incorrectly installed, more paper jams are likely to occur.
    Figure : Installed ADF cleanout part
    Photograph of ADF cleanout part
    note:
    If the ADF cleanout part is positioned correctly, the paper travels downward. If the ADF cleanout part is not positioned correctly, the paper travels out the rear of the mechanism.
    Figure : Paper traveling out the rear of the mechanism
    Photograph of paper traveling out the rear of the mechanism
    Figure : Correctly positioned ADF cleanout part
    Photograph of correctly positioned ADF cleanout part
    Figure : Incorrectly positioned ADF cleanout part
    Photograph of incorrectly positioned ADF cleanout part
  4. Replace the ADF document feeder tray.
  5. Make sure that the ADF pick mechanism is secure.
    1. Lift the green lever attached to the pick mechanism, and then rotate it back until it stays open.
    2. Make sure that the two-catch holds the roller mechanism securely in place.
    3. Make sure that the stack stopper is in the correct position just above the two-catch.
        Figure : Correctly positioned stack stopper and two-catch
        Photograph of stack stopper and two-catch
      1. Stack stopper
      2. Two-catch
  6. Lower the green lever and pick mechanism.
  7. Close the ADF cover.

Step four: Clear the jam from the ADF paper path

Sometimes paper can jam under the edge of the document lid where the ADF feeds paper. Follow these steps in the order presented to clear a paper jam in the paper path.
  1. Lift the document lid.
    Figure : Lift the document lid
    Illustration of lifting the document lid
  2. Check for jammed or stuck paper under the edge of document lid where the ADF feeds paper through.
    Figure : Check under the edge of the lid
    Photograph of a paper jam underneath the document lid
  3. Gently remove any paper from under the document lid. If the paper does not come out with gentle pulling, follow these steps:
    1. Close the document lid.
    2. Open the ADF, and then use both hands to gently loosen the paper.
    3. When the paper is free, gently pull it out.
    4. Close the ADF.
  4. Replace the document feeder tray.

Step five: Check the ADF frame

Before closing the document lid, make sure that the ADF frame is secure and is correctly installed.
note:
The ADF does not function if the blue ADF frame is not under the ADF lid backing.
  1. Check the left edge of the ADF lid backing. If the blue ADF frame lays on top of the backing, gently remove it from the lid.
    Figure : Incorrectly installed ADF frame
    Photograph of incorrrectly installed ADF frame
  2. Lift the edge of the ADF lid backing, and then hook the ADF frame into the corner of the ADF lid.
    Figure : Lift the lid backing, and then attach the ADF frame
    Illustration of lifting the lid backing and attaching the ADF frame
  3. Slide the ADF frame under the backing, and then snap it into place on the lid.
    Figure : Slide the ADF frame under the backing
    Illustration of sliding the ADF frame under the backing
    Figure : ADF frame correctly installed
    Photograph of ADF frame correctly installed
  4. Close the document lid.
  5. Load plain white paper in the input tray.
    Figure : Load paper in the input tray
    Illustration of loading paper in the input tray.
  6. Reload the original document print side up in the document feeder tray.
    Figure : Reload the original document
    Illustration of loading paper in the ADF tray
  7. Reconnect the power cord to the rear of the product.
  8. Press OK to continue the current task.
  9. If the product does not continue the task, try the task again.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.

Solution two: Clean the ADF pick rollers

Follow these steps in the order presented to clean the ADF pick rollers.
  1. Gather the following materials:
    • A clean, lint-free cloth, or any cloth that will not come apart or leave fibers
    • Distilled, filtered, or bottled water (tap water might damage the product)
  2. Remove the ADF input tray, and then lift the top cover of the ADF.
    Figure : Open the ADF cover
    Illustration of lifting the top cover of the ADF.
  3. Lift the green lever attached to the pick mechanism, and then rotate it back until it stays open.
    Figure : Lift the green lever
    Illustration of lifting the green lever
  4. Lightly dampen a clean, lint-free cloth with distilled water, and then squeeze any excess liquid from the cloth.
  5. Use the damp cloth to wipe any residue off the rollers, the separator pad, and the cork strip below the separator pad.
    Figure : Clean the rollers
    Photograph of cleaning the rollers
      Figure : Clean the separator pad and the cork strip
      Photograph of the separator pad and cork strip
    1. Separator pad
    2. Cork strip
  6. Lower the rollers back to their original position.
  7. Close the ADF cover, and then replace the document feeder tray.
  8. Load plain white paper into the input tray.
    Figure : Load paper in the input tray
    Illustration of loading paper in the input tray.
  9. Reload the original document print side up in the document feeder tray.
    Figure : Reload the original document
    Illustration of loading paper in the ADF tray
  10. Press OK to continue the current task.
  11. If the product does not continue the task, try the task again.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.

Solution three: Reset the product

Follow these steps to reset the product.

Step one: Perform a power reset

  1. Press the Power button () to turn on the product.
  2. With the product turned on, disconnect the power cord from the rear of the product.
  3. Unplug the power cord from the wall outlet.
  4. Wait at least 15 seconds.
  5. Plug the power cord back into the wall outlet.
  6. Reconnect the power cord to the rear of the product.
  7. If the product does not turn on by itself, press the Power button () to turn it on.

Step two: Make a copy using the ADF

  1. Load plain white paper in the input tray.
    Figure : Load paper in the input tray
    Illustration of loading paper in the input tray.
  2. Load one sheet from the original document print side up in the ADF input tray.
    Figure : Load a sheet of the original document
    Illustration of loading one sheet from the original document
  3. Press Start Copy Black or Start Copy Color. The product prints a copy of the page.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.

Solution four: Service the product

Service or replace your HP product if the issue persists after completing all the preceding steps.
Go to Contact HP Customer Support to schedule a product repair or replacement. If you are in Asia Pacific, you will be directed to a local service center in your area.
To confirm your warranty status, go to HP Product Warranty Check. Repair fees might apply for out-of-warranty products.

Preventing paper jams

  • Before loading paper in the input tray, hold the stack of paper, and then tap the bottom edge on a flat surface so that the stack is even on all sides.
  • Make sure that the length and width adjusters on the input tray are correctly positioned, and then push the stack of paper forward until it stops in the tray.
      caution:
    Do not force the paper to move too far forward in the tray.
  • Do not overload the input tray with paper.
  • Only add paper to the input tray when the product is not printing.
  • Make sure that the product supports the paper type. See the documentation that came with the HP product for more information.
  • Do not print on paper with paper clips or staples attached.
  • Do not use paper that is bent, torn, dusty, damp, wrinkled, or curled, or paper that does not lie flat.
  • Use only one type of paper at a time. Do not mix different types, weights, or sizes of paper.
  • Do not use paper that is too thin, too thick, or too glossy for the product.
  • To help prevent ADF jams, make sure that the parts of the ADF are clean and free of dust or sticky material. This applies to the input and output trays, ADF scanner glass strip, cork pad, and pickup rollers.

Cause

  • Paper loaded incorrectly in the paper tray.
  • Damaged or dirty paper rollers.
  • Torn, wrinkled, or damp paper loaded in the paper tray.
  • Paper was added to a stack already in the tray while the HP product was printing.
  • The tray contains more than one type of paper.
  • The paper is jammed inside the HP product where you cannot see it.
  • An obstruction is blocking the paper path.
  • Torn pieces of paper from a previous jam are stuck in the product.
  • The tray is too full.

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