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HP Photosmart D5145, D5155, D5156, D5160, and D5168 Printers - The Printer Will Not Pick Up the Paper

Issue
When trying to print, the printer will not pick up the paper.
Solution
Check the following:
  • Use paper of a lighter weight.
  • Load upto 20 sheets of paper with the side to be printed facing down.
  • Insert the paper fully forward into the printer.
  • Reinstall the rear access door following the instructions below.
    1. Turn off the printer and unplug the cable.
    2. Remove the rear access door.
      Figure : Back of the printer
    3. Replace the rear access door again.
    4. Plug in the printer and turn it on.
    5. Try printing again.

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Country: Flag Malaysia

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