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HP Designjet and Deskjet - Mac OS X v10.4, HP RIP, Poor or Unexpected Color Output

Missing ICC Output Profiles, CMYK or RGB profiles. Symptoms May Include Poor or Unexpected Color Output.

The installer quit before the Designjet RIP could properly finish. The ICC output profiles, and possibly the CMYK and RGB profiles will need to be manually copied to the appropriate folder using the RIP install CD. To ensure this is the actual issue, use the following steps.
  • HP Designjet 10/20 PS
  • HP Designjet 120
  • HP Designjet 30/130
  • HP Deskjet 9680 PS RIP
  • HP CP1700/PS RIP
Steps: Depending on which RIP is installed, complete the appropriate section. Before starting this section, ensure that the RIP has been launched at least once. To do this, complete the following steps.
  1. Navigate to the Applications/hp RIP folder.
  2. Inside this folder there will be a program folder. Navigate to this folder.
  3. Inside the program folder will be a launch icon with the title of the RIP. Ex: hp designjet 30 RIP. Find the appropriate icon and launch the RIP.
  4. Complete the Add Setup procedure. To do this, select Next and then connect to the printer using the appropriate port (USB, AppleTalk, TCP/IP etc.)
  5. Once the Add Setup procedure is completed quit the RIP.
. Issues
The System Maintenance Utility does not appear to be installed, or will not launch properly
The installer quits before the System Maintenance Utility installer could be launched. The installer could also have quit before the System Maintenance Utility installer was finished.
HP Designjet RIP
  1. Navigate to the Applications/hp designjet RIP folder.
  2. Navigate to theICCProfile folder.
  3. Within this folder, ensure that there are the following four folders; CMYK, Gray, hp designjet xx and RGB. All these folders should NOT be empty except the Gray folder.
If the HP Designjet 30, 130 or HP Designjet 10, 20 or 120 folder is empty complete the following steps to resolve this issue.
note:
The HP RIP was discontinued before the release of Macintosh OS v10.4. The HP RIP is fully supported in Mac OS 10.2 and 10.3 and is not supported in Mac OS 10.4. The steps in this document will allow the RIP to function in Mac OS 10.4 in most cases, however there is no guarantee these steps will be valid for future versions and updates of the Mac OS. HP is providing this information as a courtesy for those who must use Mac OS v10.4 with the understanding that HP will not provide further support should these steps fail to work.

Steps to restore the ICC output profiles:

  1. Insert RIP CD.
  2. Within the CD, navigate to the ICC Profile folder. Inside, there is a folder titled hp designjet. Select this folder, make sure that it is highlighted.
  3. At the top of the screen, slect Edit drop down menu, and select Copy "hp designjet..."
  4. Close the RIP CD Finder Window.
  5. Open a new Finder window. Navigate to the Applications/hp designjet RIP folder.
  6. Within this folder select ICCProfile folder.
  7. Ensure that the selected folder is ICCProfile. At the top of the screen, select Edit drop down menu, and then select Paste itemitem .
  8. The ICC output profiles will now be instatted property.
  9. IF color quality is still poor, or unexpected, contace the Customer Care Center.
If the CMYK and RGB folders are empty, complete the followin gsteps to resolve this issue:

Steps to restore the CMYK and RGB input profiles:

  1. Insert the RIP CD.
  2. Within the CD, navigate to the Install folder. Inside, there is a folder titled ICCOemFolder.
  3. Select HP folder.
  4. Select English folder.
  5. Within the English folder, there will be two folders; CMYK and RGB. Select both of these folders, making sure that they are both highlighted.
  6. At the top of the screen, select the Edit drop down menu, and then select Copy 2 items.
  7. Close the RIP CD finder window.
  8. Open a new finder window. Navigate to the Applications/hp designjet RIP folder.
  9. Within this folder select ICCProfile folder.
  10. Ensure that the selected folder is ICCProfile.
  11. At the top of the screen, select Edit and then select Paste item.
  12. The CMYK and RGB profiles will now be installed properly.
  13. IF color quality is still poor, or unexpected, contace the Customer Care Center. Please note that a support charge may apply for out of warranty products.

Deskjet 9680 RIP and HP CP1700PS RIP

  1. Navigate to the Applications/hp deskjet 9680 (or) Applications/HP CP1700PS RIP folder.
  2. Navigate to the ICCProfile folder.
  3. Within this folder, ensure that there are the following four folders; CMYK, Gray, Hp Deskjet 9680 (Or HP CP1700PS) and RGB. Ensure that these folders are NOT empty.
If any of these folders are empty, complete the following steps to resolve this issue.
  1. Insert the RIP CD
  2. Within the CD, navigate to the ICCProfile folder. Inside, there are four folders; CMYK, Gray, HP Deskjet 9680 (Or HP CP1700PS) and RGB. Select these folders, making sure they are all highlighted.
  3. At the top of the screen, select Edit, then select Copy 4 items.
  4. Close the RIP CD finder window.
  5. Open a new finder window. Navigate to the /Applications/hp deskjet 9680 (or) Applications/HP CP1700PS RIP folder.
  6. Within this folder select the ICCProfile folder.
  7. Ensure that the selected folder is ICCProfile. At the top of the screen, select Edit, and then select Paste items.
  8. The ICC output profiles and CMYK, Gray and RGB input profiles, will now be installed properly.
  9. If the image color quality is still poor, or unexpected, contact the Customer Care Center. Please note that a support charge may apply for out of warranty products.

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