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HP Notebook PCs - Quick Launch Buttons Do Not Work With SMS Client Installed

Description
After installing Microsoft SMS client software with Remote Utilities, the Quick Launch buttons may stop working.
Solution
First, download and install version 7.12.2 G3 or later of the Synaptics Touchpad driver (sp28601) using the links below.
Then, edit the registry by following the instructions below.
  1. Click Start and then Run.
  2. Type regedit then click OK.
  3. Navigate to the following registry entry:
    HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\Kbdclass\Parameters, "ConnectMultiplePorts"
  4. Change the value in the above key to 1.
  5. Close the Registry Editor and restart the notebook.
HP Repair - Customer Solution 6565
The HP Solution ID number above can be referenced in the Troubleshoot A Problem section of the HP Help and Support Center for Notebook PCs. Install the latest version of HP's customized Help and Support Center now (English Only).

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