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Welcome to HP Customer Support

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  • Information
    Information regarding recent vulnerabilities

    HP is aware of the recent vulnerabilities commonly referred to as "Spectre" and "Meltdown". HP has published a security bulletin with patches for these issues and a list of impacted systems. We will continue to update the bulletin as more information becomes available and encourage customers to check the bulletin frequently.

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HP Compaq nc8000 Notebook PC - Reinstalling the Operating System

If other recovery efforts do not successfully repair the notebook, the operating system can be reinstalled.
The Windows operating system provided on the notebook is enhanced by HP. These enhancements add features and provide supplementary support for devices such as drives and PC cards.
Read the following caution before installing a retail version of an operating system on the notebook.
  caution:
Replacing an HP-enhanced operating system with a retail version of an operating system will result in the loss of all enhancements. In some cases, the loss of these enhancements may result in an unresponsive system. In other cases, complete USB support may not be available.
  caution:
Personal data and software will be lost during the operating system reinstall. To protect data, backup data before reinstalling the operating system. See the Windows online Help utility to learn more about backing up files.
Follow these steps to reinstall the operating system:
  1. Connect the notebook to external power and turn on the notebook.
  2. Immediately insert the Operating System CD into the notebook.
  3. Press and hold the Power button for five seconds to turn off the notebook.
  4. Press the Power button again to start the notebook.
  5. When prompted, press any key to boot from the CD. After a few minutes, the Welcome to Setup screen is displayed.
  6. Press Enter to continue. A Licensing Agreement screen is displayed.
  7. Press F8 to accept the agreement and continue. The Setup window is displayed.
  8. Press Esc to continue installing a new copy of the operating system instead of repairing it.
  9. Press Enter to set up the operating system.
  10. Press C to continue setup using this partition.
  11. Select Format the partition using the NTFS file system (Quick), and press Enter.
      caution:
    Formatting this drive will delete all current files.
  12. Press F to format the drive. The reinstallation process begins. This process may take one to two hours to complete. The notebook restarts in Windows when the process is complete.
  note:
When prompted for the product key, refer to the Microsoft Certificate of Authenticity label located on the bottom of the notebook.

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