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HP Compaq Business Notebook nc6000 Series - Updating Software

Preparing to update software

For optimal notebook performance and to make sure the notebook remains compatible with changing technologies, HP recommends that installing the latest versions of HP software as they become available.
Follow these steps to update HP software:
  1. Prepare for any update by identifying the notebook type, series or family, and model.
    Prepare for a system ROM update by identifying (through the Computer Setup utility) the ROM versions currently installed on the notebook.
  2. Access the updates through the local HP Web site or the Support Software CD (purchased separately).
  3. Download and install the updates.
note:
The notebook system ROM stores the BIOS. The BIOS determines how the notebook hardware interacts with the operating system and external devices and also supports such notebook services as time and date.
note:
If the notebook connects to a network, HP recommends consulting with your network administrator before installing any software updates, especially system ROM updates.

Obtaining the support software CD

The Support Software CD provides HP software updates and installation instructions. The CD includes device drivers, ROM updates, and utilities.

Accessing notebook information

To access the updates for the notebook, the following information will be needed:
  • The product category is Notebook.
  • The product family name and series number are printed in the lower right corner of the display bezel.
  • Model information is provided on the serial number label on the bottom of the notebook.
To determine whether available ROM updates contain later ROM versions than those currently installed on the notebook, it is necessary to know the version of the system ROM currently installed.
ROM version information can be displayed in Computer Setup.
Follow these steps to display ROM information in Computer Setup:
  1. Open Computer Setup by turning on or restarting the notebook. Press F10 while the F10 = ROM Based Setup message is displayed in the lower left of the screen.
    • To change the language, press F2.
    • For navigation instructions, press F1.
  2. Click File, and System Information. The system ROM information is displayed.
  3. To exit Computer Setup without changing any settings, click File, Ignore Changes and Exit, then follow the instructions on the screen. After Computer Setup closes, the notebook restarts in Windows.

Downloading software from the Internet

Most software on the HP Web site is packaged in a compressed file called a SoftPaq. Some ROM updates may be packaged in a compressed file called a ROMPaq. Other ROM updates may be provided as a CPQFlash SoftPaq.
Most download packages contain a file named Readme.txt. A Readme.txt file contains information regarding installing and troubleshooting the file. The Readme.txt files included with ROMPaqs are in English.

Downloading system ROM

  caution:
To prevent an unsuccessful installation, download and install the system ROM only while the notebook is connected to reliable external power using the AC adapter. Do not download or install the system ROM while the notebook is running on battery power, docked in an optional Port Replicator, or connected to an optional power source. During the download and installation:
  • Do not unplug the notebook from the electrical outlet.
  • Do not shut down the notebook.
  • Do not remove or insert a drive.
Follow these steps to download and install a system ROM:
  1. Access the page on the HP Web site that provides software for the notebook.
  2. Follow the instructions on the screen to locate the desired system ROM.
  3. At the download area:
    1. Write down the information (date and name) of any update that is later than the system ROM currently installed on the notebook.
    2. Select the desired software and follow the download instructions on the screen.
  4. When the download is complete, open Windows Explorer.
  5. In Windows Explorer, click My Computer, the hard drive designation (usually, drive C), and the folder to which the downloaded item will be saved.
  6. In the folder, select the name or number of the software package containing the system ROM update. The system ROM installation begins.
  7. To complete the installation, follow the instructions on the screen.
note:
After a message on the screen reports a successful installation, the download package can be deleted from the folder.

Downloading other software

Follow these steps to download and install other software:
  1. Access the page at the HP Web site that provides software for the notebook.
  2. Follow the instructions on the screen to find the desired software.
  3. At the download area, select the desired software and follow the downloading instructions on the Web page.
  4. When the download is complete, open Windows Explorer.
  5. In Windows Explorer, click My Computer, the hard drive designation (usually, drive C), and the folder to which the downloaded item will be saved.
  6. In the folder, select the name or number of the software package containing the update.
  7. Select the file that includes an .exe extension, for example, Filename.exe. The installation begins.
  8. To complete the installation, follow the instructions on the screen.
note:
After a message on the screen reports a successful installation, the download package can be deleted from the folder.

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