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Welcome to HP Customer Support

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  • Information
    Information regarding recent vulnerabilities

    HP is aware of the recent vulnerabilities commonly referred to as "Spectre" and "Meltdown". HP has published a security bulletin with patches for these issues and a list of impacted systems. We will continue to update the bulletin as more information becomes available and encourage customers to check the bulletin frequently.

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HP Officejet 9100 All-in-One Series - Mac OS X: Setup Assistant Does Not Detect the Printer via TCP/IP

Issue:
After installation, the HP all-in-one Setup Assistant does not detect the printer via TCP/IP.
  note:
The Setup assistant will find the printer and display it in the Network Devices list; however, when the printer is selected, the message "no device selected" is displayed in the selected printer window.
Figure : Selecting devices
Workaround
Use the following steps as a workaround:
  note:
Setup Assistant must still be running in order for the following steps to work.
  1. Open Process Viewer, which is located in the Hard Drive, Applications, Utilities, Process Viewer folder.
  2. Click Name Column to sort items alphabetically.
  3. Locate HP Communications and click it once to highlight it.
  4. From the Processes drop-down menu, select Quit Process.
  5. A prompt will appear asking you to confirm that you want to quit that process. Click Yes.
  6. Close Process Viewer.
  7. Back in the hard drive go to Applications, Hewlett-Packard, Utilities.
  8. Double-click HP Re-Setup Utility.
  9. Go through the setup again, this time when the printer is selected in the Network Devices list, it should also appear in the selected printer window.

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Country/Region: Flag Malaysia

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