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Scans are Blank, Black, Have a Distinct Colored Tint over the Entire Scanned Image, or Display One or More Vertical Stripes

Issue
After scanning an image, the preview screen displays one of the following problems:
  • The preview screen is blank or completely black.
  • The scanned image has a yellow, red, pink, or blue/green tint.
  • The scanned image contains one or more vertical stripes that are black, white, or multicolored.
Solution
Follow the steps below.
Step one: Calibrate the scanning carriage
The scanning carriage in the scanner may be out of position and needs to be reset.
  1. Shut down and turn off the computer.
  2. Disconnect the scanner from the power source.
  3. Leave the scanner disconnected from the power source for 60 seconds.
  4. Reconnect the power, and then restart the computer system.
  5. When the computer system has restarted, try scanning again.
      note:
    If the scanner functions normally, there is no need to continue with the other steps in this document.
Step two: Verify the shipping lock is fully unlocked
The scanner may have a shipping lock that prevents the scanning carriage from being damaged during shipping. Lock and unlock the shipping lock several times to be sure it is fully disengaged.
For instructions on unlocking the scanner refer to the setup poster that came with the scanner, or refer to What Should I do if the Scanner Makes a Grinding Noise? (bus01057).
  note:
The HP Scanjet 4400c series does not have a shipping lock.

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